Giulia Moane
Ocoee,FL
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Hardworking and passionate job seeker with strong organizational skills .
Overview
2
2
years of professional experience
Work History
Front Desk Agent
National Hotel Miami Beach
03.2023 - Current
Hostess
JUVIA Miami Beach
10.2022 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Agent
Hotel Victor South Beach
10.2022 - 12.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Reservation Agent
Florida Scandi Vacation Homes
11.2021 - 09.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Education
Associate of Arts - Business Administration/ Hospitality
Valencia College
Orlando, FLHigh School Diploma -
Colegio Santo Ivo
Brazil12.2020
Skills
- Guest Services
- Travel Recommendations
- Message Delivery
- Verbal and Written Communication
- Basic Food service
- Teamwork and collaboration
- Costumer service
- Problem solving
- Guest relations
- Payment collection
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Agent
National Hotel Miami Beach
03.2023 - Current
Hostess
JUVIA Miami Beach
10.2022 - 03.2023
Front Desk Agent
Hotel Victor South Beach
10.2022 - 12.2022
Reservation Agent
Florida Scandi Vacation Homes
11.2021 - 09.2022
Associate of Arts - Business Administration/ Hospitality
Valencia College
High School Diploma -
Colegio Santo Ivo
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