Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giuliana Ortiz

Davie

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Twin Peaks
12.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Volunteer

Western High School
08.2022 - 04.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Supported efficient operations for homeless shelters, preparing meals and organizing supplies.

Education

Western High School
Davie, FL

Associate of Science - Culinary Arts Management

Broward College
Fort Lauderdale, FL
06-2029

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Organized and Efficient
  • Flexible Schedule
  • Professional Appearance
  • Adaptability and Dependability

Certification

  • ServSafe
  • Alcohol Vendor Training Course

Timeline

Host

Twin Peaks
12.2024 - Current

Volunteer

Western High School
08.2022 - 04.2024

Western High School

Associate of Science - Culinary Arts Management

Broward College

Similar Profiles

CREATE PROFILE