Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giuliana Schwaighart

Plainfield,IL

Summary

I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am methodical medical customer service representative who provides administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Medical Records Clerk

Computerized Mediservices
10.2005 - Current
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Generated and maintained statistical data related to medical records.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Input data into computer programs and filing systems.
  • Responded to patient inquiries to provide information and details of medical records.

Wharehouse Manager

Avolio Finishes
06.2020 - 11.2023
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Performed troubleshooting to resolve issues with equipment, devices and products.

Deli Clerk

Jewel
02.2022 - 03.2023
  • Backed up servers by setting up trays and completing some food deliveries.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Regularly assisted in other departments during downtime at the deli counter; enhancing teamwork within the store.
  • Maintained open lines of communication with coworkers to ensure seamless cooperation during shift changes or high-traffic periods.

Customer Service Representative

American Insurance Brokers
05.2021 - 06.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Checked documentation for accuracy and validity on updated systems.
  • Responded to customer requests for products, services, and company information.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Medical Receptionist

Associated Radiologists
06.1999 - 08.2005
  • Maintained current and accurate medical records for patients.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

Associate of Arts - Advertising

Columbia College Chicago
Chicago, IL
05.1992

Skills

  • Medical Software Proficiency
  • Client Relations
  • Written and verbal communication
  • Insurance and Coding Specialist
  • Customer Service
  • Medical billing and coding
  • Scheduling appointments
  • Data Entry
  • Word Processing Software
  • Attention to Detail
  • Microsoft Excel

Languages

Italian
Native or Bilingual

Timeline

Deli Clerk

Jewel
02.2022 - 03.2023

Customer Service Representative

American Insurance Brokers
05.2021 - 06.2022

Wharehouse Manager

Avolio Finishes
06.2020 - 11.2023

Medical Records Clerk

Computerized Mediservices
10.2005 - Current

Medical Receptionist

Associated Radiologists
06.1999 - 08.2005

Associate of Arts - Advertising

Columbia College Chicago

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Giuliana Schwaighart