Giuliana Silva
Summary
Detail-oriented Waitress skilled in order accuracy, cash handling, and customer relationship management. Delivers exceptional customer satisfaction through effective communication and menu knowledge. Excels in time management and conflict resolution, ensuring positive dining experiences and fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Waitress
La Palmas Taqueria
RICHMOND
04.2024 - Current
- Checked with guests to gather feedback on food, resolved issues, and ensured timely delivery of additional items and beverage refills.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Took and communicated customer orders to kitchen staff, facilitating efficient meal preparation and service.
- Processed payments accurately, ensuring smooth transactions and customer satisfaction.
- Prepared checks, itemizing total meal costs and taxes.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
John Henry Highschool
Richmond, CA06-2024
Skills
- Menu item knowledge
- Order accuracy
- Serving expertise
- Food and beverage pairings
- Table setting
- Table bussing
- Cash handling
- Point of sale
- Customer relationship management
- Service prioritization
- Customer service
- Communication skills
Languages
Spanish
Professional
Timeline
Waitress
La Palmas Taqueria
04.2024 - Current
High School Diploma -
John Henry Highschool