GIUSEP RAMIREZ
TOPEKA,UNITED STATES
Summary
Senior Member Associate with 6 years of experience in enhancing operational efficiency and leading teams to achieve strategic goals. Demonstrates expertise in communication, data analysis, and financial management, with a proven track record of boosting team performance and customer satisfaction. Committed to driving process optimization and quality control, leveraging skills in Microsoft Office and forecasting to deliver impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Leasing Agent
College Hills
10.2025 - Current
- Managed tenant inquiries and provided property information to enhance customer satisfaction.
- Conducted property tours, showcasing features and amenities to prospective tenants.
- Processed rental applications and ensured compliance with leasing procedures and regulations.
- Coordinated lease signings, facilitating smooth transitions for new tenants into properties.
- Improved customer experience by offering bilingual assistance in resolving complex issues or inquiries.
Senior Member Associate
Azura Credit Union
02.2025 - 10.2025
- Processed loan applications, verifying documentation and assessing risk factors for approval decisions.
- Facilitated client onboarding by explaining banking services, features, and policies effectively.
- Executed daily transactions while ensuring compliance with regulatory requirements.
- Analyzed client portfolios to identify opportunities for financial growth and risk management.
- Streamlined account opening processes, enhancing overall customer experience efficiency.
- Collaborated with team members to achieve branch sales targets and improve service delivery.
Retention Supervisor
Spectrum Network
02.2024 - 12.2024
- Assisted team in implementing retention strategies to decrease customer churn by 15% within six months. Gathered and analyzed customer feedback to improve service quality and satisfaction. Supported team development through coaching to elevate service standards.
- Developed and implemented retention strategies to enhance customer loyalty.
- Analyzed customer feedback to identify areas for service improvement.
- Trained and mentored team members on effective retention techniques.
- Collaborated with cross-functional teams to address customer concerns promptly.
Virtual Banker
First National Bank of Texas
06.2023 - 01.2024
- Enhance online banking, achieving 95% customer satisfaction.
- Streamlined digital banking processes and resolved complex account inquiries, implementing risk management protocols while maintaining strict security standards.
- Optimised virtual banking operations through innovative solutions, reducing customer wait times and enhancing digital service delivery.
Education
Associate of Science - Business Technology and Management
Texas Southmost College
Brownsville08.2022
Skills
- Accounting
- Communication,
- Data Analysis
- Financial Management
- Forecasting
- Microsoft Office
- Payroll Processing
- Team Leadership
- Customer Retention
- Banking Compliance
- Operational Efficiency
- Loan processing
- Leasing and sales
- Telephone and email etiquette
- Lease preparation
- Background checks
- Property management
- Mobile notary services
- Document verification & review
- Notarial acts
- Vehicle transfers
- Loan document signing
- Electronic notarization
- Signature authentication
- Deed execution
- Remote online notarization
LANGUAGES
Spanish (Native).
Certification
Notary Certification for state of Kansas
Timeline
Bilingual Leasing Agent
College Hills
10.2025 - Current
Senior Member Associate
Azura Credit Union
02.2025 - 10.2025
Retention Supervisor
Spectrum Network
02.2024 - 12.2024
Virtual Banker
First National Bank of Texas
06.2023 - 01.2024
Associate of Science - Business Technology and Management
Texas Southmost College