Gizel Raigoza- Rosales
Chicago ,IL
Summary
Dynamic and results-driven professional with experience as a Seasonal Dispatch Manager at First Call Heating & Air LLC. Expert in call handling and customer communication, successfully resolving complaints and enhancing customer satisfaction. Bilingual and skilled in time management, I effectively coordinated operations to ensure timely service delivery and maintained accurate records.
I am also a Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and an externship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Work History
Seasonal Dispatch Manager
First Call Heating & Air LLC
11.2025 - Current
- Provided customers with information on services.
- Communicated with customers to provide updates and resolution.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails in a professional manner
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Managed day to day operations of the office such as ordering supplies, maintaining equipment and managing calendars
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
Education
Medical Assistant Course Certificate -
04.2026
- Completed an 8 month online program at a institution with national accreditation
- 240 hour of in clinic externship experience
- Preformed patient intake, vital signs, and documentation
- Assisted with EKG’s , point of care testing, and patient education
High School Diploma -
06.2024
Skills
Active listening
Vital signs and examinations
CPR
Immunization administration
Time management
Schedule management
Call handling
Bilingual communication
Assisted with surgical procedures
EKG’s
Vaccination
Sterile technique
Shock wave therapy
Suture removal
Sterilization
Timeline
Seasonal Dispatch Manager - First Call Heating & Air LLC
11.2025 - Current
National Institute For Medical Assistant Advancement - Medical Assistant Course Certificate ,
Back of The Yards College Prep - High School Diploma,