Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gizelle Galaviz

San Jose,CA

Summary

Adept at enhancing customer experiences and streamlining operations, my tenure at Casino M8trix showcased my exceptional communication skills and situational awareness. Leveraging strong interpersonal abilities and sales experience, I consistently contributed to team success and efficiency improvements. Proficient in payment processing and bilingual communication, I excel in fast-paced environments, driving satisfaction and operational excellence.

Overview

3
3
years of professional experience

Work History

Floor Host

Forrest Solutions
San Jose, CA
08.2024 - 10.2024
  • Collaborated with other staff members to ensure a smooth flow of operations on the floor.
  • Assisted in setting up meeting rooms as needed for special events or functions.
  • Monitored food and beverage levels
  • Conducted regular inspections of the premises, reporting any safety hazards or maintenance needs.
  • Prepared daily shift reports summarizing activities on the Floor.
  • Ensured the cleanliness of the restaurant floor, including wiping down tables and chairs after each guest.

Host

Casino M8trix
San Jose, CA
10.2023 - 08.2024
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Managed dining room layout to maximize efficiency of staff members.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Answered telephone to provide dining information.
  • Notified server after seating parties in section to facilitate prompt service.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Library Aide

Vineland Public Library
San Jose, CA
06.2023 - 08.2023
  • Assisted patrons with locating materials in the library's catalog system.
  • Provided technical support to patrons utilizing the library's computers and printers.
  • Organized books, periodicals, and other materials on shelves according to established procedures.
  • Inventoried supplies and requested new items when necessary.
  • Helped patrons locate books, magazines, videos, audio recordings, databases. based on their interests or needs.
  • Scanned book covers into digital files for promotional purposes.

Cashier

Reef technology
San Jose, CA
08.2021 - 01.2023
  • Greeted customers and answered any questions they had about services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Issued receipts, refunds, credits, or changes due to customers.
  • Accepted cash and credit card payments, issued receipts, and provided change.

Education

High School Diploma -

Broadway High School
San Jose, CA
06-2023

Skills

  • Situational Awareness
  • Sales experience
  • Flexibility
  • Strong interpersonal skills
  • Exceptional communication
  • Large Party Preparation
  • Payment Processing
  • Cash Handling
  • Wait List Management
  • Problem-Solving
  • Organizational Skills
  • Team Player
  • Flexible and Adaptable
  • Warm and Friendly
  • Bilingual communication
  • Table setting arrangements

Languages

Spanish
Native/ Bilingual

Timeline

Floor Host

Forrest Solutions
08.2024 - 10.2024

Host

Casino M8trix
10.2023 - 08.2024

Library Aide

Vineland Public Library
06.2023 - 08.2023

Cashier

Reef technology
08.2021 - 01.2023

High School Diploma -

Broadway High School

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Gizelle Galaviz