Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gizelle Gallo

Pompano Beach,FL

Summary

Driven and dynamic professional with a proven track record in the hospitality industry. Excelled in enhancing guest experiences and boosting repeat business through exceptional customer service and expert menu knowledge. Demonstrated strong work ethic and multitasking abilities, significantly improving service efficiency and team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Voodoo Bayou
05.2024 - Current
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender

Elite Bartending
02.2024 - Current
  • Bartend at Drv Pink Stadium, South Beach Food and Wine Festivals and private events.
  • Serve high customer volumes during special events, nights, and weekends.
  • Efficiently open and close the bar according to established procedures, ensuring preparedness for each shift.
  • Keep bar presentable and well-stocked to meet customer needs.
  • Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Follow alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender/Server

Cuba Libre
09.2023 - 04.2024
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained cleanliness and organization in dining and bar area, contributing to welcoming atmosphere.

Server

Bokampers Sports Bar & Grill
10.2020 - 08.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

High School Diploma -

Miami Sunset Senior High
Miami
07.2016

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Professional Appearance

Sales expertise

Dining area maintenance

Multitasking

High Energy and Stamina

Menu Memorization

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

Spanish
English

Timeline

Server

Voodoo Bayou
05.2024 - Current

Bartender

Elite Bartending
02.2024 - Current

Bartender/Server

Cuba Libre
09.2023 - 04.2024

Server

Bokampers Sports Bar & Grill
10.2020 - 08.2023

High School Diploma -

Miami Sunset Senior High

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Gizelle Gallo