Gjorgi Stefanov
Plainfield,IL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
9
9
Certifications
Work History
Parts Call Center
M&K Truck Centers
Des Plaines, Illinois
03.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Answering inbound phone calls from all our M&K Stores
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers in identifying and selecting truck parts and accessories
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
Parts Counter Sales Person
M&K Truck Centers
Des Plaines, Illinois
10.2017 - 03.2020
- Assisted customers in identifying and selecting truck parts and accessories.
- Processed orders accurately using the inventory management system.
- Provided expert knowledge on parts compatibility and usage for various truck models.
- Resolved customer inquiries and issues regarding parts availability and pricing.
- Trained new staff on parts counter procedures and customer service standards.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received, examined and reshelved returned parts.
Warehouse Associate
M&K Truck Centers
Des Plaines, Illinois
04.2017 - 10.2017
- Operated forklifts and pallet jacks to move materials efficiently.
- Managed inventory levels and organized stock for easy access.
- Conducted regular and safety inspections on equipment in warehouse to maintain a safe work environment.
- Loaded and unloaded shipments, ensuring accurate placement of products.
- Maintained cleanliness and organization of work areas to promote efficiency.
- Followed company policies for inventory control and distribution processes.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
Assistant Director
Alamo Truck Repair
La Grange, Illinois
10.2015 - 04.2017
- Payroll
- Accounts Payable
- Accounts Receivable
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Established standards of excellence for customer service delivery throughout the organization.
- Provided guidance to departmental staff in resolving customer complaints.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Oversaw purchasing and inventory to retain physical assets.
- Created and enforced processes to boost company productivity.
- Evaluated existing systems and processes in order to recommend improvements.
- Conducted performance evaluations and recommended areas for improvement.
- Developed and maintained relationships with external partners and vendors.
- Implemented process improvements to increase efficiency and effectiveness.
Parts Manager
Alamo Truck Repair
La Grange, Illinois
10.2011 - 10.2015
- Managed inventory levels for timely parts availability and reduced delays.
- Coordinated with suppliers to ensure quality and timely delivery of parts.
- Collaborated with maintenance teams to identify parts needed for repairs.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Coordinated delivery schedules for incoming orders.
- Trained new staff members on proper parts handling techniques.
Education
High School Diploma -
SOU Kole Nehtenin
Shtip, Macedonia05-2007
Some College (No Degree) - Thermal Engineering
Faculty of Mechanical Engineering
Skopje, MacedoniaSkills
- Inventory management
- Customer support
- Order processing
- Problem resolution
- Initiative development
- Excellent communication
- Multitasking
- Truck Dealer Portal
- CDK
- Microsoft Word
- Excel
- Verbal communication
- Fluent in Multiple Languages
Languages
English
Native/ Bilingual
Macedonian
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Bulgarian
Native/ Bilingual
Certification
Volvo - Professional Parts Curriculum - 501695
Timeline
Parts Call Center
M&K Truck Centers
03.2020 - Current
Parts Counter Sales Person
M&K Truck Centers
10.2017 - 03.2020
Warehouse Associate
M&K Truck Centers
04.2017 - 10.2017
Assistant Director
Alamo Truck Repair
10.2015 - 04.2017
Parts Manager
Alamo Truck Repair
10.2011 - 10.2015
High School Diploma -
SOU Kole Nehtenin
Some College (No Degree) - Thermal Engineering
Faculty of Mechanical Engineering