G. Karina Velarde
Santa Ana,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Medical Front Office Receptionist
Providence St. Joseph Health
11.2018 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Site OWN IT Ambassador who represents all Core Values.
Call Center Representative/ Medical Receptionist
St. Jude Heritage/Mission Heritage
02.2018 - 11.2018
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Took messages from patients and relayed them to the appropriate staff
- Observed strict HIPAA guidelines at all times according to company policy
- Scheduled appointments, Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Head And Neck Associates Oc Inc
04.2016 - 02.2018
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Precisely completed appropriate claims paperwork, documentation and system entry
- Professionally and courteously verified appointment times with patients
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claims status with insurance agencies
- Entered orders into the EMR system efficiently and without errors
- Prepared patient charts, pre-admissions and consent forms as necessary
- Managed high call volume with tact and professionalism
- Addressed and resolved patient complaints empathetically and professionally.
Call Center Representative
AltaMed Medical Group
03.2015 - 06.2015
- Scheduled patient appointments
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Wrote clear and detailed clinical phone messages for physicians
- Set up appointments for physician visits and procedures using calendar software
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
11.2013 - 12.2014
Receptionist/Call Center/Legal Assistant
Accident Attorneys Group
11.2013 - 12.2014
- Met with clients and other legal professionals to discuss case details
- I also gathered information needed to prepare settlements
- Interpreted and relayed legal information in a clear format for clients
- Corresponded daily with clients, insurance adjusters to open new claims, doctors and attorneys
- Directed incoming calls to appropriate staff members
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
11.2012 - 06.2013
Customer Service Representitive
Namster Corp
11.2012 - 06.2013
- Processed merchandise returns and exchanges
- Generated leads for new sales through telephone and email contact with customers
- Responded to customer emails according to department guidelines
- Researched customer issues to determine potential solutions and provided high-caliber customer service
- Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries.
07.2009 - 09.2012
Customer Service Rep/Receptionist/Sales Specialist
Printronic Corp
07.2009 - 09.2012
- Organized the store by returning all merchandise to its proper place
- Provided an elevated customer experience to generate a loyal clientèle
- Scheduled weekly inventory pickups and deliveries with vendors
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Computed accurate sales prices for purchase transactions
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes.
Education
High School Diploma -
Valley High School
Santa Ana, CASkills
- Patient reception management
- Appointment scheduling
- Insurance verifications
- Petty cash management
- HIPAA compliance
- Typing and filing
- Organization
- Customer relations
- Training
Timeline
Medical Front Office Receptionist
Providence St. Joseph Health
11.2018 - Current
Call Center Representative/ Medical Receptionist
St. Jude Heritage/Mission Heritage
02.2018 - 11.2018
Head And Neck Associates Oc Inc
04.2016 - 02.2018
Call Center Representative
AltaMed Medical Group
03.2015 - 06.2015
11.2013 - 12.2014
Receptionist/Call Center/Legal Assistant
Accident Attorneys Group
11.2013 - 12.2014
11.2012 - 06.2013
Customer Service Representitive
Namster Corp
11.2012 - 06.2013
07.2009 - 09.2012
Customer Service Rep/Receptionist/Sales Specialist
Printronic Corp
07.2009 - 09.2012
High School Diploma -
Valley High School