G. Kevin Carpenter

American Medical Response (AMR) is a part of the Global Medical Response family, the industry-leading air, ground, specialty and residential fire services and managed medical transportation organization.

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Contacted customers as issues arose to provide prompt resolutions.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Met and exceeded service level goals by identifying and achieving standards and expectations.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.

• District medical Group (DMG) is a non profit (501c3) high acuity healthcare organization. Established relationships specifically with clinicians and patient referrals to promote operational outreach and marketing opportunities for District medical Group (DMG) specialty lines of service. This included Primary Care, Pediatrics, Behavioral Health, Internal Medicine and Women's Studies. Children's Rehabilitation Services (CRS) which included high complex multidiciplinary sub-specialties such as orthopedics, speech and occupational therapy, audiology, cardiology, and comprehensive assessment
• Primarily worked with clinicians and end clients (patients) to create a whole understanding between providers and family. This is accomplished through print and social media, face to face and digital communications
• Drove operational improvements which resulted in savings and improved profit margins. Augmented processes to achieve less hold times, more efficient streamlined process and greater customer and patient experience
• Saved significant operating expense by implementing cost-saving initiatives that addressed long-standing problems, increasing customer satisfaction
• Created and developed Customer Relations Management Tool (CRM) through Zoho, from ground up. Developed team communications, work flow and accountability through CRM

Responsible for strategic outreach and marketing efforts primarily in Arizona to encourage high acuity patients from areas outside the Phoenix market into the Abrazo system of specialty lines of service. Primary focus is on the rural Arizona healthcare market.

• Cardiac
• Neuro
• Level one trauma center

Primary targets are:

• Physicians, advanced and mid-level practitioners
• Nurses managers
• Administrators, CEO, CFO, C-suite administrators
• Medical directors
• Case managers

With a high degree of autonomy, responsible for visiting key target audience. Initiating dialogue and enhancing relationship with the client

• Initiated two key partnerships which resulted in 29% increased revenue growth in key outlying rural markets
• Responsible for western side of Arizona market

• Supervise Business development team. Six direct reports
• Administration of all print and electronic media as well as all digital data, including social and electronic media including web
• Salesforce CRM administrator
• Worked directly with C-suite administrators, CEO, CFO, Physicians, Nurses, Case Managers to achieve direct referrals
• Implemented marketing strategies which resulted in 29% growth of customer base

• Infusion sales marketing
• Professional relations
• Clinical Presentations

Pharmacy Infusion sales, Phoenix market

DME and Infusion sales

Internet Banking

• Financial institution payment investigations

Positions Held:

• Paramedic
• Accident Investigations and Risk Management
• Assistant Vice President, San Diego Operations
• Systems Status Coordinator (Field Supervisor)