Dynamic Customer Service Representative skilled in problem-solving and active listening. Committed to enhancing customer satisfaction and driving sales through effective collaboration and critical thinking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Sky9 Insurance Services INC.
Concord, CA
06.2025 - Current
Respond to customer inquiries via phone and email, ensuring timely resolution of issues.
Assist customers in policy understanding, enhancing overall satisfaction and retention.
Maintain up-to-date knowledge of insurance products and services for informed support.
Collect payments, processed transactions and updated relevant records.
Marketing, increasing foot traffic and sales.
Appointment scheduling for increased efficiency and convenience for customers.