Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gladis Solis

Fairfield,CA

Summary

Dynamic Customer Service Representative skilled in problem-solving and active listening. Committed to enhancing customer satisfaction and driving sales through effective collaboration and critical thinking.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Sky9 Insurance Services INC.
Concord, CA
06.2025 - Current
  • Respond to customer inquiries via phone and email, ensuring timely resolution of issues.
  • Assist customers in policy understanding, enhancing overall satisfaction and retention.
  • Maintain up-to-date knowledge of insurance products and services for informed support.
  • Collect payments, processed transactions and updated relevant records.
  • Marketing, increasing foot traffic and sales.
  • Appointment scheduling for increased efficiency and convenience for customers.

Education

High School Diploma -

Marin Oaks High School
Novato, CA

No Degree -

Upward Bound Training Solutions

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Spanish speaking
  • Teamwork and collaboration
  • Problem-solving
  • Sales

Certification

Property & Casualty

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Sky9 Insurance Services INC.
06.2025 - Current

High School Diploma -

Marin Oaks High School

No Degree -

Upward Bound Training Solutions