Summary
Overview
Work History
Education
Skills
Bilingual
Timeline
Generic

Gladis Sinthia Flores Esquivel

Phoenix,AZ

Summary

Focused customer relations professional skilled in lead generation, customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering 5+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

7
7
years of professional experience

Work History

Caregiver

Home Instead
Phoenix , AZ
02.2022 - Current
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Escalations Dept

DoorDash Support
Tempe, AZ
10.2020 - 01.2022
  • Resolved ecalated issues over phone with 40+ customers daily.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Insurance Specialist

McKesson
Tempe, AZ
11.2018 - 09.2020
  • Maintained confidentiality of patient finances, records and health statuses.
  • Processed eligibility and benefits verification and authorization requests.
  • Communicated verification and authorization status updates with insurance department to facilitate decision-making for patient admissions and insurance coverage.

Collections Specialist

Uscb America
Scottsdale, AZ
03.2017 - 08.2018
  • Processed payments and applied to customer balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained high volume of calls to meet demands of busy group.

Customer Service Representative

Wells Fargo
Chandler , AZ
08.2015 - 02.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Brookshire High School
Phoenix, AZ

Skills

  • Collections
  • Billing Inquiries
  • Payment processing
  • Call center experience
  • Payment Collection
  • Scripted Responses
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented

Bilingual

Fluent Spanish

Timeline

Caregiver

Home Instead
02.2022 - Current

Escalations Dept

DoorDash Support
10.2020 - 01.2022

Insurance Specialist

McKesson
11.2018 - 09.2020

Collections Specialist

Uscb America
03.2017 - 08.2018

Customer Service Representative

Wells Fargo
08.2015 - 02.2017

High School Diploma -

Brookshire High School

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Gladis Sinthia Flores Esquivel