Gladstone Patrick Palmer
Wyandanch,NY
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to engage guests and enhance their dining experience through menu memorization and suggestive selling. Recognized for maintaining high service quality in fast-paced environments while ensuring safe food handling and guest relations management.
Overview
10
10
years of professional experience
Work History
Server
The Ivy
65 Wall Street Huntington
03.2024 - Current
- Delivered exceptional customer service by welcoming guests and processing orders promptly.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Learned menu items and daily specials to accurately inform customers and enhance their dining experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
Server
Honu Kitchen & Cocktails
365 New York Ave Huntington
08.2022 - 2023
- Adapted to fast-paced environment while managing multiple tables and guest requests simultaneously.
- Handled cash transactions accurately, ensuring proper change and processing payments swiftly.
- Supported team members during peak hours to maintain high levels of service quality.
- Developed strong communication skills through interaction with diverse clientele and team members.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Texas Roadhouse
Deer Park, NY
08.2020 - 06.2022
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed order accuracy and timely delivery, enhancing overall dining experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server/ Key
Zinburger Wine & Burger Bar
160 Walt Whitman Road Huntington
10.2015 - 03.2020
- Delivered exceptional customer service by welcoming guests and processing orders promptly.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Learned menu items and daily specials to accurately inform customers and enhance their dining experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
Education
High School Diploma -
Huntington High Schools
Huntington, NY06.2012
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Table bussing
- Suggestive selling
- Guest relations management
- Allergy awareness
Timeline
Server
The Ivy
03.2024 - Current
Server
Honu Kitchen & Cocktails
08.2022 - 2023
Server
Texas Roadhouse
08.2020 - 06.2022
Server/ Key
Zinburger Wine & Burger Bar
10.2015 - 03.2020
High School Diploma -
Huntington High Schools