Gladys Bautista Cruz
Vineland,NJ
Summary
Focused on providing professional service and support, equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues, with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. I am also an Entry-level Medical Assistant seeking a position in the medical industry where i will support physicians, nurses, and other medical staff to facilitate excellent patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Acr Accounting & Income Tax
Vineland , NJ
2024.01 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
Kres Cold Storage
Vineland , NJ
2022.04 - 2023.12
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Cashier
Dollar General Store
Vineland , NJ
2021.03 - 2021.08
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Crew Member
Donkin Donuts
Vineland , NJ
2020.06 - 2021.03
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked kitchen supplies including food products and utensils.
- Maintained an organized work area to ensure efficient operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Medical Assistant Cerficate - Medical Assisting
Pennco Tech
Blackwood, NJ2022-03
High School Diploma -
Vineland Senior High School
Vineland, NJ2021-06
Skills
- Administrative Support
- Scheduling
- Data Entry
- Multitasking and prioritization
- Greeting and Seating Clients
- Positive and professional
- Mail handling
- Organization skills
- Customer Service
- Continuous Improvement
- Payment Processing
- Analytical Skills
Certification
- HIPPA certified
- CPR, AED, BLS/ First Aid certification- #D3C7L9D5
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Acr Accounting & Income Tax
2024.01 - Current
Receptionist
Kres Cold Storage
2022.04 - 2023.12
Customer Service Cashier
Dollar General Store
2021.03 - 2021.08
Crew Member
Donkin Donuts
2020.06 - 2021.03
Medical Assistant Cerficate - Medical Assisting
Pennco Tech
High School Diploma -
Vineland Senior High School
- HIPPA certified
- CPR, AED, BLS/ First Aid certification- #D3C7L9D5
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