GLADYS BELCHER
Van Buren,AR
Summary
Attentive Receptionist with
Overview
15
15
years of professional experience
Work History
Manager on Duty
Trigger Bear
Marlin, Texas
10.2024 - 06.2025
- Supervised daily operations, ensuring compliance with safety protocols to maintain a secure environment.
- Managed inventory levels and coordinated supply orders, optimizing stock availability for smooth operations.
- Delivered friendly service to customers in drive-thru and dining areas, enhancing overall customer satisfaction. in drive-thru and dining areas to enhance satisfaction.
- Prepared a variety of coffee and made breakfast and lunch upon request.
Receptionist
Falls Community Hospital and Clinic
Marlin, TX
05.2021 - 12.2022
- Greeted and directed visitors to appropriate personnel while handling an average of 100 calls and emails daily, ensuring effective communication.
- Welcomed customers and provided assistance by answering questions and guiding them to relevant departments.
- Coordinated client appointment schedules to facilitate timely service and enhance client satisfaction.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed client accounts by obtaining, recording, and updating personal and financial information to ensure accuracy and accessibility.
Store Manager
Dollar General Market
Waco, TX
09.2018 - 01.2019
- Strengthened workflow productivity by hiring and developing top talent to ensure effective team performance.
- Monitored employee performance and identified gaps, implementing corrective actions to enhance overall team effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed daily sales transactions and maintained accurate financial records, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and streamlined store operations through relationship building and proactive problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
Dollar General
Wagoner, OK
09.2016 - 06.2018
- Strengthened workflow productivity by hiring, managing, and developing high-performing team members.
- Improved customer satisfaction and store operations through relationship building and effective problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance to identify gaps and implemented corrective actions for improvement.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Professional Driver
Warner Media
Dallas, TX
05.2015 - 06.2016
- Monitored traffic conditions and implemented defensive driving techniques to enhance safety.
- Utilized GPS to optimize routes, contributing to fuel savings and timely deliveries.
- Delivered goods and services to customers on time and in excellent condition.
- Conducted pre-trip inspections and communicated vehicle issues to supervisor for prompt resolution.
- Verified loads against bill of lading to identify and correct discrepancies.
- Planned and executed efficient routes to optimize time and fuel costs.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Maintained detailed logs of deliveries and trips to ensure accurate record-keeping. of all deliveries and trips.
- Secured merchandise, avoiding damage during transportation.
Store Manager
Dollar General
Muskogee, OK
08.2010 - 05.2015
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Strengthened workflow productivity by hiring, managing, and developing high-performing team members.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and addressed performance gaps to improve overall team effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Reconciled daily sales transactions to ensure accurate financial reporting., reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and streamlined store operations through relationship building and proactive problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Lake Arthur High School
Lake Arthur, LA05-1990
Skills
- Recordkeeping and bookkeeping
- Multi-line telephone management
- Documentation and reporting
- Attention to detail
- Appointment scheduling
- Customer service excellence
- Professionalism and courtesy
- Time management and prioritization
- Positive attitude
- Calendar management
- Verbal and written communication
- Research and data analysis
- Security awareness
Timeline
Manager on Duty
Trigger Bear
10.2024 - 06.2025
Receptionist
Falls Community Hospital and Clinic
05.2021 - 12.2022
Store Manager
Dollar General Market
09.2018 - 01.2019
Store Manager
Dollar General
09.2016 - 06.2018
Professional Driver
Warner Media
05.2015 - 06.2016
Store Manager
Dollar General
08.2010 - 05.2015
High School Diploma -
Lake Arthur High School