Gladys Camarena Roman
Phoenix,AZ
Summary
Proven Assistant Manager at Kind Hospitality, adept in Serv-Safe practices and leading teams to exceed sales goals by fostering a culture of support and accountability. Skilled in inventory management and employee development, achieving significant cost reductions and sales growth. Excels in resolving customer inquiries, ensuring safety compliance, and enhancing staff performance through effective training and performance reviews.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Kind Hospitality
Phoenix, AZ
04.2009 - Current
Product and service knowledge
Employee Scheduling
Sales and labor monitoring
Payroll
Employee Performance Evaluations
Cost Reduction
Sales Growth
Orientating and training
Education
Diploma -
Cesar Chavez High School
Laveen, AZSkills
- Serv-Safe certified
- Provided guidance and support staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
Managed customer service inquiries and complaints in a timely manner - Developed a system for tracking inventory and ordering supplies as needed
- Ensured compliance with safety regulations and company policies
- Monitored employee attendance records, timekeeping, and payroll information
- Organized training sessions for new hires to familiarize them with the work place environment
- Bilingual
- Cash handling
Timeline
Assistant Manager
Kind Hospitality
04.2009 - Current
Diploma -
Cesar Chavez High School