Gabrielle Louk
Thornton,AR
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
KMAC Enterprises Taco Bell
10.2023 - Current
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Shift Lead
Tacala Taco Bell
06.2022 - 09.2023
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards.
- Responded to and resolved customer questions and concerns.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
Cashier/Deli Worker
Chevron
04.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked flexible schedule and extra shifts to meet business needs.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Shift Manager
Tacala Taco Bell
06.2018 - 06.2021
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced customer loyalty by promoting rewards program that incentivized repeat business.
Education
High School Diploma -
Sipsey Valley High School
Buhl, ALSkills
- Employee relations
- Operations management
- Customer relationship management (CRM)
- Inventory control
- Effective leader
- Cross-training staff
- Serv-Safe certified
Timeline
Assistant General Manager
KMAC Enterprises Taco Bell
10.2023 - Current
Shift Lead
Tacala Taco Bell
06.2022 - 09.2023
Cashier/Deli Worker
Chevron
04.2021 - 06.2022
Shift Manager
Tacala Taco Bell
06.2018 - 06.2021
High School Diploma -
Sipsey Valley High School