healthcare
GLADYS CRUZ
New York Presbyterian Medical Group
Wappingers Falls,NY
1
Language
11
years of professional experience
Healthcare professional prepared for role in patient registration. Adept at managing patient information and ensuring smooth registration process. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in data entry and patient interaction, highly valued for strong organizational skills and attention to detail.
Work History
Patient Registrar
3 Years 10 Months- Reviewed patient records for accuracy of demographic information and verified insurance eligibility to facilitate patient care.
- Verified insurance coverage and completed pre-registration for new patients, ensuring a smooth arrival process.
- Coordinated appointment scheduling, patient registration, and insurance benefit verification to streamline patient flow.
- Collected co-payments from patients at time of service.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
PROJECTS COORDINATOR
1 Year- Coordinated staff schedules to align with project deadlines and budget constraints, ensuring timely project completion.
- Conferred with project personnel to identify and resolve problems.
- Requested and reviewed project updates to meet deadlines.
- Produced and distributed project documents.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction ratings.
- Understood and followed oral and written directions.
- Led process improvements and trained team members, enhancing overall team effectiveness and project delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of customers promptly and efficiently.
CUSTOMER SERVICE REPRESENTATIVE
10 Months- Interacted with customers professionally to understand their needs and provide assistance. using suitable methods and problem-solving skills.
- Mentored new employees during training and provided ongoing support to enhance their performance.
- Maintained comprehensive knowledge of internal policies and procedures to effectively resolve customer issues.
TEACHERS AIDE
1 Year 5 Months- Attended faculty meetings, contributing student data to drive program improvement initiatives.
- Supervised students, proactively resolving disputes and addressing safety hazards to ensure a secure environment.
- Maintained compliance with school and regulatory policies related to health and safety.
- Identified student challenges and collaborated with lead teacher on corrective actions to support student success.
TEACHERS ASSISTANT
10 Months- Prepared classroom for daily lessons, ensuring organization and cleanliness to facilitate effective learning.
- Displayed student work and accomplishments to foster a positive classroom environment.
- Provided administrative support by photocopying class materials and organizing digital files to streamline preparation.
ACCOUNTS RECEIVABLE ASSOCIATE/MEDICAID BILLER
3 Years 4 Months- Coded documents to ensure compliance with company procedures.
- Matched order forms with invoices and recorded necessary information.
- Matched order forms with invoices to maintain accurate billing records.
- Operated 10-key calculators and office equipment to process transactions and generate required documentation.
Education
High School Diploma
Skills
Medical Billing
Insurance Verification
Patient Documentation
Claims Processor
Scheduling
Medical Terminology
Information Collection
Customer Service Representative
Spanish language
Languages
Advanced
Timeline
Patient Registrar
New York Presbyterian Medical Group
12.2022 - CurrentRead More
PROJECTS COORDINATOR
LCS Facility Group
09.2021 - 09.2022Read More
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
12.2020 - 10.2021Read More
TEACHERS AIDE
Kaplan Career Academy
01.2020 - 06.2021Read More
TEACHERS ASSISTANT
UMC Childcare
05.2019 - 03.2020Read More
ACCOUNTS RECEIVABLE ASSOCIATE/MEDICAID BILLER
St. Christopher's Inn, Inc
09.2015 - 01.2019Read More
St. Thomas Aquinas High School
High School Diploma
Read More