Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Gladys Lopez

Nutley,NJ

Summary

Dynamic customer service professional with a proven track record at Verizon, recognized for excellence in customer satisfaction and mentoring peers. Demonstrates strong work ethic and integrity, effectively resolving escalations while maintaining a comprehensive knowledge of products. Skilled in cash handling and committed to delivering exceptional service with patience and empathy.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service Representative

Salvation Army Thrift Store
04.2017 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Service Representative

Verizon
11.1980 - 03.2013
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Coached and mentored team members on new procedures.
  • Four-time recipient of the "Circle of Excellence" program, designed to give recognition for exceeding goals.
  • Handled and resolved customer escalations.

Education

Our Lady of Good Counsel
Newark, NJ

No Degree - Public Relations

Dale Carnegie
Caldwell, NJ

No Degree - Psychology

Caldwell University
Caldwell, NJ

No Degree - Business And Travel

Robert Walsh
Union, NJ
02-1980

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Accomplishments

Highly dedicated and adaptable employee with 32 years of progressive experience in a wide variety of positions. I volunteered for 20 years for the Telecom Pioneers. I was advocate and chairperson on education.

Certification

Verizon Partner Solutions Certificate of Recognition

Environmental Solutions


Languages

Spanish

Timeline

Cashier/Customer Service Representative

Salvation Army Thrift Store
04.2017 - 04.2017

Service Representative

Verizon
11.1980 - 03.2013

Our Lady of Good Counsel

No Degree - Public Relations

Dale Carnegie

No Degree - Psychology

Caldwell University

No Degree - Business And Travel

Robert Walsh

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