Gladys Pleitez
Rosenberg,TX
Summary
Results-driven banking leader with over 20 years of experience at Bank of America, currently serving as Financial Center Assistant Manager. Achieved two perfect-score audits, showcasing expertise in compliance, operational excellence, and risk management. Recognized as a two-time Pinnacle Club award recipient for exceptional sales performance as a Relations Banker. Proven track record in leading high-performing teams, enhancing client relationships, and delivering consistent business results, with bilingual proficiency in English and Spanish.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Financial Center Assistant Manager
Bank of America
24022 Commercial Dr, TX
10.2024 - Current
- Oversee adherence to company policies and procedure
- Analyze performance metrics to highlight trends and areas needing enhancement.
- Collaborate with the financial center manager on strategic planning for growth initiatives.
- Coordinate daily center operations, focusing on effective scheduling and staffing.
- Perform observations and coach employees to improve performance and customer experience.
Relationship Banker
Bank Of America
2013 - 09.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally.
- Strengthened client relationships through personalized banking solutions and exceptional service.
- Maintained up-to-date knowledge of banking products and industry trends to deliver effective advice.
- Assisted customers in reaching financial goals by recommending suitable products based on needs.
- Resolved customer complaints and disputes to uphold satisfaction and loyalty.
Bank Teller
Bank of America
10.2004 - 2013
- Processed customer transactions with precision and efficiency.
- Maintained cash drawer by adhering to accurate cash handling procedures.
Education
Some College (No Degree) -
California State University - Northridge
Northridge, CASkills
- Fluent in Spanish, writing, and verbal communication
- Risk mitigation and regulatory compliance
- Team coaching, development, and performance management
- Sales performance and revenue growth
- Operational efficiency in a high-volume environment
- Cash handling accuracy and controls
Accomplishments
Perfect Financial Center Audit 03/2026 and 03/2025
Pinnacle Diamond winner-2022, Pinnacle Submit winner- 2016
2016 Top Performer Award
Award of Excellence
Security Awareness Recognition
Pinnacle Diamond winner-2022, Pinnacle Submit winner- 2016
2016 Top Performer Award
Award of Excellence
Security Awareness Recognition
Certification
Notary Public, State of Texas
Languages
- Spanish
- English
Affiliations
Active Member, HOLA
Timeline
Financial Center Assistant Manager
Bank of America
10.2024 - Current
Bank Teller
Bank of America
10.2004 - 2013
Relationship Banker
Bank Of America
2013 - 09.2024
Some College (No Degree) -
California State University - Northridge