Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

GLADYS SCHAEFER

Rosharon,TX

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

19
19
years of professional experience

Work History

Lead Patient Access Representative

Oakbend Medical Group/Apex
Richmond, TX
07.2021 - 08.2023
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements. Collected payments, answer phone, fax, scan documents.

Receptionist

DR. DEAN CUMMINGS DC
Torrance, CA
04.2018 - 02.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Set up new charts, verify insurance, collect payments, fax, copy and scan documents. Translate when needed into Spanish.

Customer Service Representative

Mercury Air Cargo
Los Angeles, CA
12.2014 - 05.2015
  • Provided excellent customer service to resolve customer complaints in a timely manner. Verify proper documents to release merchandise, or to accept it, collect fee, check flight information. file documents.

Front Desk Receptionist

Community Foot and Ankle
Murrieta, CA
07.2004 - 12.2013
  • Maintained an organized reception area and ensured that all guests were attended to promptly. Create charts, collect payments, answer phone for our 3 offices, translate into Spanish when needed. make copies, scan, fax.

Education

High School Diploma -

Nuestra Sra. Del Carmen
Wilmington, CA
01-1984

Skills

  • Customer Service
  • EMR
  • Spanish Fluency
  • Phone and Email Etiquette
  • Appointment Scheduling
  • Insurance Verification
  • Payment Processing

Affiliations

  • Enjoy walking, swimming and traveling. Specially enjoy helping out in different none profit organizations, like Habitat for Humanity.

Timeline

Lead Patient Access Representative

Oakbend Medical Group/Apex
07.2021 - 08.2023

Receptionist

DR. DEAN CUMMINGS DC
04.2018 - 02.2021

Customer Service Representative

Mercury Air Cargo
12.2014 - 05.2015

Front Desk Receptionist

Community Foot and Ankle
07.2004 - 12.2013

High School Diploma -

Nuestra Sra. Del Carmen

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GLADYS SCHAEFER