Gladys Villanueva-Mora
Carbondale,CO
Summary
Dynamic and bilingual Receptionist with a proven track record of enhancing office efficiency and client satisfaction at Comfort Dental. Expert in managing multiple tasks, including data entry and customer relations, with a keen eye for detail and a service-oriented mindset. Demonstrated ability to streamline operations, achieving significant improvements in client service and operational productivity.
Overview
7
7
years of professional experience
Work History
Receptionist
Comfort Dental
2019.05 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Seated patients for appointment.
- Scanned patient information into document center.
- Made schedule for Dentist on dentrix data base.
- Communicated with Budget Lab to confirm Patient deliveries would arrive by scheduled appointment.
- Sent and filed patient x-rays, clinical notes and periodontal charting along with treatment plans.
Receptionist
H&R Block
2019.01 - 2019.07
- Confirmed appointments, communicated with clients, and updated client records.
- Started patients simple tax returns and inputted w-2 forms along with 1099 forms.
- Frequently called the IRS to trouble shoot issues.
- Filed tax extensions.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Converts written or spoken material from english to Spanish and Spanish to English while preserving the original meaning, format, and tone
Receptionist
Mora's Floral Design Studio
2018.01 - 2019.05
- Handled cash transactions and maintained sales and payments records accurately.
- Helping customers choose products, suggesting flower combinations, and instructing customers on how to care for their purchases
- Flower care: Watering, tending to, and maintaining flowers and plants
- Inventory: Monitoring flower and supply levels, ordering more as needed, and keeping track of how long flowers will stay usable
- Deliveries: Coordinating deliveries and communicating with customers about them
- Administrative: Keeping the shop clean and arranging flowers in the shop to make them look appealing
Education
High School Diploma -
Yampah Mountain High School
Glenwood Springs, CO05.2013
Skills
- Organization skills
- Bilinual
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Office Administration
- Mail handling
- Multi-line telephone operation
- Document Management
- Professional Demeanor
- Documentation And Reporting
- Typing Speed
- Service-oriented mindset
- Tech-Savvy
- Bookkeeping
- Information Protection
- Punctual and Reliable
- Attention to Detail
Languages
Spanish
Full Professional
Timeline
Receptionist
Comfort Dental
2019.05 - Current
Receptionist
H&R Block
2019.01 - 2019.07
Receptionist
Mora's Floral Design Studio
2018.01 - 2019.05
High School Diploma -
Yampah Mountain High School
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