Gladys Wanjiru Maina
Summary
Dynamic professional with a proven track record in the hospitality industry, notably at Freelas Restaurant where I led a team to enhance customer satisfaction. Skilled in wine pairing and excelling in team member support, I have successfully executed brand awareness campaigns for East African Breweries LTD, significantly boosting customer engagement. Diligent Waitress Trainee with relevant experience in providing exceptional customer service, managing orders and ensuring guest satisfaction. Strengths lie in active listening, clear communication and maintaining a positive attitude under pressure. Previous work has resulted in improved team efficiency and consistently high customer ratings.
Overview
7
7
years of professional experience
Work History
Waitress
Drip Burgers
Nairobi
06.2024 - Current
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
Waitress Trainee
Royal Hotel Kitui
12.2023 - 03.2024
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
Waitress Supervisor
Freelas Resturant
07.2022 - 09.2023
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
Waitress
Parkside Villa Kitui
02.2021 - 01.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
Brand Ambassador
East African Breweries LTD
03.2018 - 12.2018
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
Education
Associate of Arts - Hospitality Administration And Management
Nairobi Aviation Collage
03-2020
High School Diploma -
Muslim Secondary School
Kitui 04-2018
Skills
- Wine pairing
- Food presentation
- Personal grooming
- Allergy awareness
- Order delivery practices
- Team member support
- Daily specials memorization
- Table resetting
Accomplishments
- Working with the community
Affiliations
- Travelling
- Reading
Timeline
Waitress
Drip Burgers
06.2024 - Current
Waitress Trainee
Royal Hotel Kitui
12.2023 - 03.2024
Waitress Supervisor
Freelas Resturant
07.2022 - 09.2023
Waitress
Parkside Villa Kitui
02.2021 - 01.2022
Brand Ambassador
East African Breweries LTD
03.2018 - 12.2018
Associate of Arts - Hospitality Administration And Management
Nairobi Aviation Collage
High School Diploma -
Muslim Secondary School
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