Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gleidys Gutierrez

Lake Worth

Overview

3
3
years of professional experience

Work History

Server

Olive Garden
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Will Call Representative

Cheney Brothers Inc.
07.2024 - Current
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assist customers with locating and tracking their orders.
  • Provide updates and resolve inquiries related to order fulfillment.
  • Address customer concerns while maintaining a high standard of customer service.
  • Process and manage orders in the system with accuracy and efficiency.

To Go Specialist

Olive Garden
02.2023 - 08.2023
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

HOSTESS

Olive garden
04.2022 - 02.2023
  • Engaged with guests to maximize satisfaction with food and service
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
  • Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution

SALES REPRESENTATIVE

Boost mobile
09.2021 - 03.2022
  • Generate sales to meet and exceed company and location production standards
  • Handle customer situations and make equitable decisions for the customer and the company
  • Participate as a 'team player' constantly supporting other team members
  • Provide a total sales solution to our customers for any of their wireless/mobility needs, including selling the value of Boost Mobile's devices, accessories, service plans and add-ons
  • Responsible for driving sales results and meeting daily/weekly/monthly sales goals

Education

Associate Degree - Finance

Palm Beach State College
Lake Worth, FL

Skills

  • Time Management
  • Active Listening And Communication
  • Strong work ethic
  • Exceptional customer service

Accomplishments

Real Estate License

  • Successfully obtained a Real Estate License in November 2023.
  • Gained comprehensive knowledge of real estate principles, property management, and legal regulations.
  • Developed strong skills in client communication, contract negotiation, and market analysis.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Olive Garden
08.2024 - Current

Will Call Representative

Cheney Brothers Inc.
07.2024 - Current

To Go Specialist

Olive Garden
02.2023 - 08.2023

HOSTESS

Olive garden
04.2022 - 02.2023

SALES REPRESENTATIVE

Boost mobile
09.2021 - 03.2022

Associate Degree - Finance

Palm Beach State College

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Gleidys Gutierrez