Gleimy Diaz
Summary
Enthusiastic sales and customer service professional with expertise in effective communication, negotiation, and delivering exceptional customer service. Leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Natural ability to interact with staff at all levels of the organization and the public. Driven to provide superior quality customer service and constantly seeking innovative ways to exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Sales Expert
Beauty Bio
01.2023 - 01.2024
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted sales revenue by developing and implementing strategic sales plans tailored to client needs.
Beauty Advisor
Sephora
06.2020 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
Receptionist
Citied
07.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Certification - Dental Hygiene
Lehman College
Bronx, NY07.2023
High School Diploma -
Christopher Columbus
Bronx, NY06.2021
Skills
- Sales process management
- CRM Management
- Objection handling
- Lead Qualification
- Strategic Prospecting
- Competitor Analysis
- Social selling
- Customer Service
- Strategic Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Expert
Beauty Bio
01.2023 - 01.2024
Receptionist
Citied
07.2021 - 09.2022
Beauty Advisor
Sephora
06.2020 - 10.2022
Certification - Dental Hygiene
Lehman College
High School Diploma -
Christopher Columbus
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