Glen Armstrong Jr
Surprise,AZ
Summary
Career Objective Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Snug and Comfort Home Care
Lombard, IL
09.2021 - Current
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
Retention Customer Service Representative
State Farm
Tempe, AZ
06.2022 - 09.2022
- Answered incoming customer inquiries via phone
- Resolved customer complaints promptly and professionally.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Participated in team meetings to discuss best practices for retention strategies.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Big Lots
Aurora, IL
03.2021 - 08.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
Cashier
Hollywood Casino Aurora
Aurora, IL
10.2020 - 03.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Sort, count, and wrap currency and coins
Caregiver
D.O.R.S
Dekalb, IL
10.2019 - 01.2020
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
- Transported patients to and from doctor's appointments, errands, and other activities
- Ensured patients' homes were safe, clean, and in optimal condition for mobility
- Followed all care plans and strictly adhered to doctor orders
- Provided patients with emotional and social support
Order Picker
DSC Logistics
Joliet, IL
06.2019 - 08.2019
- Loaded materials and products into dedicated package processing equipment
- Assembled and padded containers to protect the merchandise during transport
- Documented product movements, packages and order details using hand-held
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
- Obtain merchandise from bins or shelves
- Complete order receipts
- Place merchandise on conveyors leading to wrapping areas
- Requisition additional materials, supplies, and equipment
Unloader
Dollar Tree Distribution
Joliet, IL
12.2018 - 04.2019
- Marked containers with tags and labels to avoid any errors in the shipping of customer items
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Gained recognition for providing efficient service and a high degree of accuracy
- Drove equipment such as electric pallet jack to transport materials and parts to the excavation sites
Home Depot Logistics
Home Depot Distribution
Elwood, IL
08.2018 - 10.2018
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
- Obtain merchandise from bins or shelves
- Complete order receipts
- Place merchandise on conveyors leading to wrapping areas
Chicago Bears Usher
Safety Service Systems, Inc
Chicago, IL
10.2017 - 01.2018
- Greet patrons attending entertainment events
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued
- Maintain order and ensure adherence to safety rules
- Direct patrons to restrooms, concession stands and telephones
- Refuse admittance to undesirable persons or persons without tickets or passes
- Settle seating disputes or help solve other customer concerns
Education
High School -
West Aurora High School
05.2018
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UTSkills
- Licensed insurance agent
- Customer retention
- Client account management
- Customer service
- Team training and development
- Client retention
- Policy adjustment
References
References available upon request
Certification
- P&C Licensed Insurance Agent
References
References available upon request.
Timeline
Retention Customer Service Representative
State Farm
06.2022 - 09.2022
Caregiver
Snug and Comfort Home Care
09.2021 - Current
Cashier
Big Lots
03.2021 - 08.2021
Cashier
Hollywood Casino Aurora
10.2020 - 03.2021
Caregiver
D.O.R.S
10.2019 - 01.2020
Order Picker
DSC Logistics
06.2019 - 08.2019
Unloader
Dollar Tree Distribution
12.2018 - 04.2019
Home Depot Logistics
Home Depot Distribution
08.2018 - 10.2018
Chicago Bears Usher
Safety Service Systems, Inc
10.2017 - 01.2018
High School -
West Aurora High School
Bachelor of Science - Accounting
Western Governors University
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