Glen Holder
Adkins,Texas
Summary
Infantryman with Secret Security Clearance and three years of demonstrated training in the United States Army. Achieved significant accomplishments as a team-leader of multiple associates as a mentor developing accountability and loyal attitudes in risky, treacherous training missions and everyday job duties and activities meeting the approval of senior leadership. Have an extensive knowledge of infantry skills developed from domestic and global training in the States and India. Managed risk and concentrated good care of military property, weaponry and equipment provided. Received many awards for exceptional achievements, performance and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WB Liquors
07.2024 - Current
- Delivered exceptional customer service by assisting guests with product selection, recommendations, and purchases in a high-volume retail liquor store.
- Ensured compliance with state alcohol laws by verifying customer age and following store policies.
- Handled customer inquiries and complaints professionally, resolving issues to ensure satisfaction and repeat business.
- Assisted in inventory counts and restocking processes to ensure product availability and proper stock levels.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
Scout Team Leader/Infantryman
Army National Guard
02.2021 - 01.2022
- To be ready to defend our country and help our communities during times of tragedy and unrest.
- Coordinated with unit leaders to develop strategic plans based on gathered intelligence reports.
- Trained junior scouts in navigation techniques and tactical communication procedures.
Team Leader/Infantryman
U.S. Army
01.2018 - 01.2021
- To be ready to defend our country in peacetime and to capture, destroy and repel enemy ground forces during combat.
- Perform as a member of a fire team during drills and combat, aid in mobilization of vehicles, troops, and weaponry.
- Supervise a team of three military personnel and effectively trained others.
- Inspect and maintain over 1 million dollars in communication equipment assigned to the company.
- Led diverse teams in high-pressure environments to achieve mission objectives.
- Developed training programs to enhance team performance and operational readiness.
- Coordinated logistics and resource allocation for successful project execution.
Education
Healthcare Management - Senior
University of Texas At San Antonio
San Antonio, TX12-2026
Healthcare Management - University
Sam Houston State University
Huntsville, TX05-2023
High school diploma - undefined
Westwood High School
Austin, TX06-2017
Skills
- Front desk
- DoD Experience
- Leadership
- Attention to detail
- Organizational skills
- Military Experience
- Handling customer inquiries
- Basic math
- Administrative experience
- Gmail
- Mentoring
- Greeting customers
- Customer service
- Microsoft Office
- Google Docs
- Computer skills
- Communication skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
Accomplishments
- Army NCO Professional Development Ribbon
- Army Service Ribbon
- National Defense Service Medal
- Armed Forces Service Medal
- Army Good Conduct Medal
- Army Achievement Medal (4)
Certification
- American Red Cross Adult, Child & Baby First Aid/CPR/AED Certificate
- Driver's License
Languages
English
Timeline
Customer Service Representative
WB Liquors
07.2024 - Current
Scout Team Leader/Infantryman
Army National Guard
02.2021 - 01.2022
Team Leader/Infantryman
U.S. Army
01.2018 - 01.2021
High school diploma - undefined
Westwood High School
Healthcare Management - Senior
University of Texas At San Antonio
Healthcare Management - University
Sam Houston State University
Additional Information
Authorized to work in the US for any employer