Glen Howells
Plant City,FL
Summary
Structured Training Manager bringing 20 years of experience in providing leadership, development and education. Dedicated to supporting organizational mission and vision while consistently improving service delivery. Strong commitment to promoting and driving positive change. Successful at evaluating training needs to make effective decisions. I am ready to bring my experience to a dynamic new role.
Overview
13
13
years of professional experience
Work History
Training Manager
Sizzling Platter
Auburndale, Florida
06.2019 - Current
- Mentor team members to succeed and advance within store and company.
- Analyze employees' skill levels and implement new techniques to boost staff knowledge.
- Mentor other store managers within the Richmond market and offer any and all knowledge needed to help them succeed.
- Train new general managers to be successful in running a store after they leave my supervision.
- Use all experience and knowledge learned through my tenor to help assist my district manager run a better district.
- Hire for my store with the mindset that we are looking for future leaders of the company.
- Created a crew leader program for employees that show leadership skills, but not old enough, or not ready, to be a manager.
- Creative thinking to cut seconds, increase productivity, retain employees and grow sales.
- Was selected and helped set stores up to roll out speed week.
- Was selected and successfully helped train new employees and managers for a new store opening in Louisiana.
- Acting district manager in my supervisors absence.
- Manages daily operations of running a store including, labor, sales, food cost, maintenance, cleanliness, cash, coaching, hiring, training, food safety, ordering and product quality.
Training Manager
CML Pizza Inc.
Richmond, VA
12.2016 - 06.2019
- Mentored team members to succeed and advance within the store and company.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Ran 2 or more stores when short on GM's or to cover vacations.
- Acting district manager in my supervisors absence for 5 stores.
- Successfully opened a new store on Gayton Rd. near the short pump area.
- Trained all managers for the company at the Woodman Rd. location including, lead managers, assistant managers and store managers.
- Assisted in running the company with 3 other hand selected store managers while the owner, director of operations and all district managers were at convention.
- Went on a ride along with LC zone manager to do store inspections.
- Test store for any new implementations the company wanted to roll out and helped with any training neccesary.
- Successfully Trained a co-manager to run my store in my absence while I was out doing training or running the district.
Regional Training Location Manager
McDonald's
Richmond, VA
02.2012 - 12.2016
- Effectively trained instructors and supervisors on techniques for managing employees.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Presented training information via role playing, simulations and team exercises.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Led training classes and recorded instruction for later use.
- Mentored team members to succeed and advance within department and company.
- Maintained a staffed, clean and knowledgeable store for other franchises to come and learn in the market/region durig training classes.
Education
High School Diploma -
John Jay Senior High School
Hopewell Junction, NY06.1999
Some College (No Degree) - Accounting And Business Management
National Business College
Harrisonburg, VASkills
- Training methods
- Strategic thinker
- New employee training
- Team development strategies
- Verbal and writing communication
- Project Management
- Business Administration
- Human Resources
- Team direction
- Exceptional communicator
- Staff presentations
- New hire on-boarding
- Leadership training
Timeline
Training Manager
Sizzling Platter
06.2019 - Current
Training Manager
CML Pizza Inc.
12.2016 - 06.2019
Regional Training Location Manager
McDonald's
02.2012 - 12.2016
High School Diploma -
John Jay Senior High School
Some College (No Degree) - Accounting And Business Management
National Business College