Glen Wood
Akron,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Office Systems Professional
Konica Minolta Business Solutions US
11.2002 - Current
- Team Leader and Network Support for the Cleveland Branch for all major account deployments and local network installations.
- Solutions Integrator for Cleveland Branch installing and supporting Solutions Software.
- Network Integrator for Cleveland and Akron Branches installing, servicing and supporting printing and scanning features.
- Production Print Technician for Cleveland and Akron Branches managing, servicing and supporting an assigned territory.
- Senior Technical Representative for Cleveland and Akron Branches managing, servicing and supporting an assigned territory while providing technical support and assistance to all other technicians.
- Field Service Technician for Cleveland and Akron Branches managing, servicing and supporting an assigned territory.
Field Service Manager
Ohio Business Machines
01.1986 - 11.2002
- Field Service Manager for Networking and Copier Service. Duties include developing and evaluating up to 11 copier and networking technicians while also caring for customer needs.
- Senior Technical Representative in Copier Service for Akron and Cleveland offices managing, servicing and supporting an assigned territory while providing technical support and assistance to all other technicians.
- Field Service Technician in Copier Service for Akron and Cleveland offices managing, servicing and supporting an assigned territory.
- Shop Technician (part time) for Akron office maintaining and repairing all copier demonstration equipment.
Self Employed
Self Employed
10.1985 - 01.1986
- Electrical rewiring of family home.
Corporal
United States Marine Corps
09.1980 - 09.1985
- Collateral Duty Inspector for all Aircraft Avionics.
- Training Officer for Avionics Division supervising and training up to 23 Avionics Technicians.
- Avionics Technician for Avionics Division repairing and maintaining Aircraft Avionics Systems. Required a “SECRET” security clearance.
Education
No Degree - Electrical Engineering
The University of Akron
Akron, OHNo Degree - Electronic Technology
National Institute of Technology
Cuyahoga Falls, OHNo Degree - Aviation Electronics
USMC Basic Electronics And Aviation Electronics
Memphis, TNNo Degree - Microsoft MCSA Courseware
New Horizons
Cleveland, OH11.2014
Skills
- Excellent Planning, Coordination and Organization skills
- Excellent Communication skills
- Training and Development
- Problem Solving
- Decision Making
- Written Communication
- Analytical and Critical Thinking
- Attention to Detail
- Team Building and Development
- Multitasking Abilities
Certification
A+ and Network+ Certified
Cycling
I love cycling and ride and average of 700 to 800 miles a month.
Timeline
Office Systems Professional
Konica Minolta Business Solutions US
11.2002 - Current
Field Service Manager
Ohio Business Machines
01.1986 - 11.2002
Self Employed
Self Employed
10.1985 - 01.1986
Corporal
United States Marine Corps
09.1980 - 09.1985
No Degree - Electrical Engineering
The University of Akron
No Degree - Electronic Technology
National Institute of Technology
No Degree - Aviation Electronics
USMC Basic Electronics And Aviation Electronics
No Degree - Microsoft MCSA Courseware
New Horizons
A+ and Network+ Certified
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