Glen D. Cajas
New York,NY
Summary
Top-notch sales and marketing professional. Passionate, energetic, and results driven leader with over twenty years of relevant work experience in the Travel, Tourism and Hospitality industry. Proven track record of increasing sales and exceeding goals. Excellent business development skills and strong client relationships while effectively increasing consumer awareness and needs. Detail oriented individual with robust problem-solving abilities and strength in meeting deadlines.
Overview
24
24
years of professional experience
Work History
Business Development Manager
Oceania Cruises
03.2024 - Current
- Increase client base by identifying new business opportunities.
- Achieve higher ROI through strategic acquisition of new-to-brand clients.
- Maintain regular communication with travel partners to fulfill their needs, fostering enduring relationships grounded in trust and mutual respect.
- Represent company and promoted products at conferences and industry events.
- Create and deliver compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Met sales quotas and increased profitability through effective sales strategy and business planning.
Business Development Manager
MSC Cruises
04.2018 - 02.2024
- Met and exceeded all sales goals while managing professional budgets using critical thinking and ROI
- Identified and pursued valuable business opportunities in assigned territory to generate new revenue
- Retained and developed accounts through customized approaches, enhancing agency profits
- Turned agency issues into business opportunities resulting in a win-win service recovery
- Negotiated group sales contracts to ensure required APD
- Liaised with sales and marketing teams to develop presentations that communicated product quality
- Managed budgets within guidelines (including travel, co-op, events, and all other expenses)
- Created and implemented annual territory sales plan to achieve and maximize sales objectives and ensure achievement of assigned goals
Travel Advisor
Tourico Holidays
05.2015 - 04.2018
- Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to better serve customers
- Provided exemplary customer service to new and existing clients, helping to build lasting relationships and secure future revenue
- Updated and maintained customer databases to increase customer retention
- Promoted dedicated customer service and support by promptly resolving customer complaints
Business Development Specialist
Royal Caribbean International
01.2009 - 05.2015
- Built and maintained account relationships for the West Coast territory growth, with accounts generating $25,000 to $3M and above in annual revenue
- Ensured delivery of brand information, product knowledge, promotions, and marketing initiatives
- Conducted and coordinated industry events, Seminars at Sea, ship inspections, and trade shows
- Developed Field and National Accounts through development of sales plans, strategic marketing, with a focus on ROI
Corporate and Incentives Account Specialist
Royal Caribbean International
02.2001 - 12.2008
- Collaborated with revenue management and inventory control to offer proposals and execute contracts for new and repetitive business on a minimum of 200 staterooms and up to half a ship charters
- Proactively contracted and managed all inventories, special accommodations, venue requests, and financial aspects for large contracted Affinity/Promotional Groups, and Incentive programs
- Identified objectives, strategies, and action plan to meet quarterly sales goals.
- Recommended best products for meetings and incentives needs of clients
Education
Associate of Science - Computer Science
Florida Computers Business College
Miami, FL05.1992
Skills
- Sales Expertise
- Goals and Performance
- Negotiation
- New Business Development
- Revenue Generation
- Sound Judgment and Decision-Making
- Territory Management
- Knowledgeable and Reliable
Accomplishments
- MSC BDM Of The Year - 2019
- RCCL BDS Of The Year - 2011, 2012, 2014
- RCCL BDS Third Quarter Most Business & Revenue Sold - 2014
- RCCL BDS Diamond Challenge Award Winner - 2013
- RCCL BDS Azamara Fourth Quarter Most Business & Revenue Sold - 2012
- RCCL Groups Department Employee Of The Year - 2009
Timeline
Business Development Manager
Oceania Cruises
03.2024 - Current
Business Development Manager
MSC Cruises
04.2018 - 02.2024
Travel Advisor
Tourico Holidays
05.2015 - 04.2018
Business Development Specialist
Royal Caribbean International
01.2009 - 05.2015
Corporate and Incentives Account Specialist
Royal Caribbean International
02.2001 - 12.2008
Associate of Science - Computer Science
Florida Computers Business College
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