Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glenda Aguilar

Las Vegas

Summary

Dynamic and dependable professional with a proven track record in the hospitality industry, notably at Treasure Island Hotel & Casino. Excelled in customer service and cash handling, enhancing guest experiences and loyalty through personalized service and efficient operations. Demonstrated alcohol awareness and a fast-learning ability, significantly improving service delivery and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Cocktail Server

Treasure Island Hotel & Casino
07.2021 - 01.2025
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.

Restaurant Hostess

Ballys Hotel and Casino/ Blt Steak House
07.2018 - 03.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Waitress and Bartender

Barcelona Tapas and Bar
01.2010 - 03.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Table Busser

Firefly Tapas Restaurant
01.2006 - 05.2008
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.

Education

Colegio Maria Inmaculada
El Salvador, San Salvador
11.2003

Skills

    *Customer service

    *Cash handling

    *Fast learner

    *Highly dependable

    *Alcohol awareness

    *Some gaming experience

Languages

Spanish and English
Elementary

Timeline

Cocktail Server

Treasure Island Hotel & Casino
07.2021 - 01.2025

Restaurant Hostess

Ballys Hotel and Casino/ Blt Steak House
07.2018 - 03.2020

Waitress and Bartender

Barcelona Tapas and Bar
01.2010 - 03.2018

Table Busser

Firefly Tapas Restaurant
01.2006 - 05.2008

Colegio Maria Inmaculada

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Glenda Aguilar