Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Stephania Ardila

Sunrise,FL

Summary

Aspiring future real estate investor, observant, fast learner, team player, and motivated to not only learn but also apply life experiences into the workplace. Active listening skills, expert in providing the best customer service, and having excellent attention to detail. As well as being computer literate, I have upselling techniques related to meeting the requirement and surpassing the expected goal. Personable Space planning methodology, motivated team player and complex problem solving natural leader.

Overview

6
6
years of professional experience

Work History

Cocktail Server

Seminole Hard Rock Hotel & Casino
10.2024 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Yacht Stewardess/Cocktail Waitress

Great Escape Charters
01.2019 - Current
  • Providing 5-star service to guests and ensuring guest satisfaction
  • Providing excellent guest service, silver service and bartending skills when needed
  • Maintaining laundry, housekeeping and wardrobe tasks for both guests and yacht crew
  • Floral arrangements and decorations
  • Excellent knowledge of fine dining, wines and cocktails
  • Maintenance of guest-cabin care and detailed cleaning
  • Assisting with inventory and restocking provisions
  • Watchkeeping within the crew mess

Bottle Server

Clevelander
03.2021 - 01.2022
  • beverage preparation, help set up tables for guests to arrive
  • anticipating guest needs
  • extensive knowledge of wine, champagne, top shelf liquors
  • product upselling
  • cash handling, credit card handling
  • cocktail list development

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL

Associate of Arts - Psychology

Broward College
Pembroke Pines, FL

High School Diploma -

Everglades High School
Miramar, FL

Skills

  • Detail-oriented merchandising understanding
  • Reliable automobile high energy
  • Strong interpersonal skills multi-tasking strength
  • Takes direction well customer service focus
  • Academic, strong interpersonal skills, hardware, client, customer relations, customer
  • Money Handling Expertise, satisfaction, memory retention, reliability and punctuality, customer service, detail-oriented, direction, merchandising, table games, multi-tasking, policies, pricing, psychiatry, reception, relationship building, sales experience, sales, scheduling, fluent in Spanish

Affiliations

  • Completed 300 hours of community service helping kindergarten students achieve their academic goals and help facilitate overall intellectual growth
  • Former member of the Best Buddies program that focuses on aiding fellow special needs students ranging from academic purposes to emotional support
  • Student Government Association affiliate with the responsibilities of scheduling all student body related events such as prom, senior breakfast, weekly activities, spirit week, etc
  • 3.5 GPA student with Advanced Placement courses President of Psychology Club at Broward College- South Campus (2017) Member of National Society of Leadership and Success

Timeline

Cocktail Server

Seminole Hard Rock Hotel & Casino
10.2024 - Current

Bottle Server

Clevelander
03.2021 - 01.2022

Yacht Stewardess/Cocktail Waitress

Great Escape Charters
01.2019 - Current

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Psychology

Broward College

High School Diploma -

Everglades High School
Stephania Ardila