Glenda Becker
Columbus,NE
Summary
Adept at fostering team unity and boosting sales, I excelled as General Manager at East Side Truck Services, implementing cost-saving strategies and enhancing client loyalty. Skilled in customer relationship management and problem resolution, my approach significantly improved operational efficiency and profitability, demonstrating a strong blend of leadership and financial acumen.
Overview
14
14
years of professional experience
Work History
General Manager
East Side Truck Services
05.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Affordable Storage
05.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Account Manager
Nelnet Student Loan Services
08.2020 - 05.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues.
- Established clear communication channels between clients and internal teams.
Customer Service Representative and Sales
DXP
06.2016 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Worker
Vishay Dale Electronics
03.2011 - 06.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 130 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
GED -
Lakeview High School
Columbus, NE04.1996
Skills
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Customer Relationship Management
- Purchasing
- Expense Control
Timeline
General Manager
East Side Truck Services
05.2021 - Current
General Manager
Affordable Storage
05.2021 - Current
Account Manager
Nelnet Student Loan Services
08.2020 - 05.2021
Customer Service Representative and Sales
DXP
06.2016 - 08.2020
Warehouse Worker
Vishay Dale Electronics
03.2011 - 06.2016
GED -
Lakeview High School
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