Summary
Work History
Education
Skills
Timeline
Generic
Glenda Bivins

Glenda Bivins

21 Years Of Warranty And Coustomer Service
San Antonio,TX

Summary

Dynamic professional with a proven track record at KB Home, excelling in customer service and problem-solving. Adept at fostering teamwork and enhancing communication, I streamlined operations and improved tenant satisfaction through effective strategies. Highly organized and adaptable, I thrive in fast-paced environments while maintaining a positive attitude and strong work ethic.

Work History

Warranty/Customer Service Representative

KB Home
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations, and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Property Management

NRMI
  • Collaborated with property management team to assess, prioritize, and address ongoing property needs.
  • Liaised with property management teams to ensure seamless coordination on maintenance requests and tenant concerns.
  • Increased operational effectiveness by refining property management procedures.
  • Streamlined communication between residents and property management, fostering a positive living environment.
  • Improved tenant satisfaction by implementing efficient property management strategies and addressing concerns promptly.
  • Enhanced communication between residents and property management through the implementation of informative newsletters and community meetings.
  • Streamlined communication between tenants and property management, fostering a positive community environment.
  • Contributed to the improvement of property management systems, leading to more accurate record-keeping and better decisionmaking.
  • Facilitated open lines of communication between residents, staff, and property management teams for seamless service delivery.
  • Facilitated successful move-ins/move-outs by coordinating closely with property management teams on scheduling, inspections, and tenant communication.
  • Streamlined property management processes by implementing efficient administrative procedures and practices.
  • Streamlined communications between tenants and property management through regular updates and correspondence.
  • Collaborated with property management teams to ensure optimal unit maintenance and readiness for new tenants.
  • Streamlined communication with property management companies, ensuring timely maintenance and repairs.
  • Collaborated with property management to address tenant concerns and ensure satisfaction with living spaces.
  • Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Collaborated with property management to develop strategies for attracting new tenants, leading to higher occupancy rates.
  • Coordinated professional development opportunities for team members to stay current on industry best practices in property management techniques.
  • Supported property management team by maintaining accurate records of tenant interactions, maintenance requests, and lease agreements.
  • Enhanced tenant satisfaction by implementing efficient property management strategies.
  • Supported decision-making for property management teams with comprehensive financial analysis and reporting.
  • Trained new Residential Officers in company policies and procedures, fostering a consistent approach to property management across the team.

Education

Business Communication - Business

Saint Mary's College
San Antonio, TX

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Problem-solving

Team management

Time management

Flexible and adaptable

Data entry

Multitasking Abilities

Microsoft Word

Dependable and responsible

Calm under pressure

Organization and time management

Verbal communication

Verbal communication

Supervision and leadership

Timeline

Business Communication - Business

Saint Mary's College

Warranty/Customer Service Representative

KB Home

Property Management

NRMI
Glenda Bivins21 Years Of Warranty And Coustomer Service