Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenda Brady

Doerun,GA

Summary

Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.

Overview

14
14
years of professional experience

Work History

Regional Manager

ESS
03.2021 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

Customer Service Manager

Mike's Country Store
06.2015 - 03.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Service Representative

Harvey's Grocery Store
02.2011 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associates - Accounting

Moultrie Technical College
Moultrie
03-2015

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Staff management
  • Recruiting and hiring
  • Customer relations

Timeline

Regional Manager

ESS
03.2021 - Current

Customer Service Manager

Mike's Country Store
06.2015 - 03.2021

Customer Service Representative

Harvey's Grocery Store
02.2011 - 06.2015

Associates - Accounting

Moultrie Technical College