Experienced leader in small business operations, recognized for developing workflows and supporting staff training. Committed to enhancing customer experiences and driving productivity through strategic project management and effective communication.
Work History
Owner
7 Years 2 Months
Always Available Services | Saint Petersburg | 08.2019 - Current
Oversaw daily operations for service delivery to support customer satisfaction and maintain quality standards.
Assisted in developing and implementing workflows to improve business productivity.
Supported staff training and mentoring on service provision and customer interaction best practices.
Built strong relationships with clients to encourage loyalty and repeat business opportunities.
Handled daily business operations efficiently.
Consulted with customers to identify needs and recommend suitable solutions.
Office Manager
1 Year 1 Month
Recall North America | Beaumont, TX | 08.2008 - 09.2009
Conducted regular assessments of service offerings to identify areas for improvement and innovation.
Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
Utilized scheduling software to optimize workforce deployment and resource allocation effectively.
Analyzed market trends to adapt services in alignment with customer needs and competitive landscape.
Optometrist
6 Years 4 Months
TSO Davis & Reeves | 06.1994 - 10.2000
Conducted regular assessments of service offerings to identify areas for improvement and innovation.
Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
Utilized scheduling software to optimize workforce deployment and resource allocation effectively.
Analyzed market trends to adapt services in alignment with customer needs and competitive landscape.
Education
No Degree - Business Administration And Management