Glenda Farley
Houston,TX
Summary
A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies, and procedures with a track record of enhancing community engagement and ROI. Expert in property inspections and leveraging Entrata for operational excellence.
Overview
7
7
years of professional experience
Work History
Senior Community Manager
29th Street Capital Communities
2022.03 - Current
- Collaborated closely with cross-functional teams to ensure alignment of messaging and support for strategic initiatives.
- "Get with Glenda" initiative established an open-door atmosphere by extending office hours once a week for additional communication opportunities and feedback from community members.
- Established a resident advisory board consisting of ten residents who assisted the management team with improving real-time overall satisfaction, policy enhancements and community improvements.
- Lead the team to improve occupancy from 92.93% to a consistent average of 97% while raising scheduled rents 3.2% and NOI by 8.9% within four months.
- Mentored junior team members as they onboarded into their roles as Community Managers, offering guidance in best practices and ongoing support with complex challenges.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Texas Real Estate Agent
Insight Realty Network
2018.01 - 2022.03
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Skills
- Customer Engagement
- Resident relations
- Property Inspections
- Knowledgeable in Entrata
Accomplishments
Fifteen years of luxury mid-rise and high-rise property management experience which includes Jackson Hill, Venue Museum District, 1900 Yorktown, The Susanne, The Belle Meade and Museum Tower.
Honors
- Awarded Property of the Month - July 2023, August 2023, November 2023 - 29th Street Communities
- Awarded Gold Medal - 29th Street Communities Entrata Olympics August 2024.
- Honoree of Circle of Excellence - Insight Realty Network - 2020-2022
- Realtor Advisory Board - Insight Realty Network - 2020-2022
- Most Improved Classmate - Dale Carnegie Public Speaking and Human Relations
Timeline
Senior Community Manager
29th Street Capital Communities
2022.03 - Current
Texas Real Estate Agent
Insight Realty Network
2018.01 - 2022.03
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