Glenda Garcia
Lynwood,CA
Summary
Dedicated collections agent with over 13 years of experience in managing customer accounts and resolving payment disputes. Known for exceptional problem-solving skills and effective communication, contributing to improved debt recovery strategies and customer relationship management.
Overview
18
18
years of professional experience
Work History
Collections Agent
Adir International
Los Angeles, California
02.2012 - Current
- Managed customer accounts to ensure timely payment and resolution of disputes.
- Communicated effectively with clients regarding payment plans and outstanding balances.
- Utilized collection software to track account statuses and document interactions.
- Collaborated with team members to identify best practices for debt recovery strategies.
- Negotiated payment arrangements that aligned with company policies and client capabilities.
- Resolved customer inquiries related to billing and collections in a professional manner.
- Contacted customers and explained debt management to encourage timely debt payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Updated account status records and collection efforts.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Costumer service
Burger King
Los Angeles, California
06.2007 - 12.2011
- Provided friendly customer service at all times.
- Greeted guests and provided friendly customer service.
- Processed customer transactions efficiently and accurately at a busy retail location.
- Maintained clean and organized checkout area to enhance customer satisfaction.
- Handled cash, credit, and debit transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register systems and customer service best practices.
- Monitored inventory levels at checkout to prevent stock shortages and ensure availability.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Belmont High School
Los Angeles, CA07-2002
Skills
- Account management
- Payment processing
- Customer relationship management
- Team collaboration
- Data entry accuracy
- Effective communication
- Problem solving
- Customer service orientation
- Goal orientation
- Billing procedures
- Payment arrangement
- Collections processing
- Delinquency prevention
- Call center experience
- Debt recovery expertise
- Goals and performance
Languages
English
Professional
Spanish
Professional
Timeline
Collections Agent
Adir International
02.2012 - Current
Costumer service
Burger King
06.2007 - 12.2011
High School Diploma -
Belmont High School