Glenda Garcia Valdes
NORTH MIAMI,FL
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Navarro Discount Pharmacy CVS, excelling in medication dispensing and insurance billing. Proven ability to enhance patient care through exceptional customer service and meticulous attention to detail, ensuring compliance with HIPAA regulations and optimizing pharmacy workflows for increased efficiency.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician
Heisu Research Group
2025.04 - 2026.02
- Filled and labeled prescription orders accurately and efficiently.
- Assisted pharmacists in managing inventory levels and medication storage practices.
- Provided exceptional customer service while answering patient inquiries about medications.
- Maintained cleanliness and organization of pharmacy workstations and equipment.
- Processed insurance claims and resolved billing discrepancies for patients.
- Ensured compliance with state regulations and maintained accurate record-keeping systems.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
Certified Pharmacy Technician
Navarro Discount Pharmacy CVS
2022.08 - 2025.04
- Filled and labeled prescription orders accurately and efficiently.
- Assisted pharmacists in managing inventory levels and medication storage practices.
- Provided exceptional customer service while answering patient inquiries about medications.
- Maintained cleanliness and organization of pharmacy workstations and equipment.
- Processed insurance claims and resolved billing discrepancies for patients.
- Ensured compliance with state regulations and maintained accurate record-keeping systems.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Economic Habana
Miami, FLNo Degree - Certified Pharmacy Technitian
Ptcb
Miami, FLSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- HIPAA
- Updating medication histories
- Drug inventory control
- Intravenous admixture preparation
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Billing and coding
- Insurance confirmation
- Refill requests
- Prescription labeling
- FDA compliance
- Proper labeling procedures
- Medication storage
- Drug security
- FDA and HIPAA compliance
Languages
Spanish
Full Professional
Timeline
Certified Pharmacy Technician
Heisu Research Group
2025.04 - 2026.02
Certified Pharmacy Technician
Navarro Discount Pharmacy CVS
2022.08 - 2025.04
High School Diploma -
Economic Habana
No Degree - Certified Pharmacy Technitian
Ptcb