Glenda Hake

• Assisted customers with trailer service requests, clarifying repair needs and documenting accurate work orders.
• Coordinated scheduling between service teams, parts departments, and customers to support timely repairs.
• Reviewed repair details and communicated estimates, status updates, and completion timelines.
• Entered and maintained service records, ensuring accurate documentation for invoicing and follow-up.
• Supported parts identification by matching trailer components with repair requirements and technician requests.
• Resolved routine customer concerns professionally while escalating complex issues to appropriate staff.
• Monitored repair progress and updated customers on changes, delays, and additional service needs.
• Applied product knowledge to guide customers through maintenance recommendations and service options.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Developed strong relationships with clients through regular communication and excellent customer service.

• Processed customer invoices, ensuring accurate billing and timely account updates.
• Monitored aging reports to prioritize collections and reduce outstanding receivables.
• Reconciled customer accounts, resolving discrepancies and applying payments correctly.
• Communicated with clients regarding past-due balances, disputed charges, and payment arrangements.
• Initiated new lines of credit for customers; including but not limited to following up on credit references and financials.
• New account creation with terms and credit lines.
• Month end balancing for the 4 companies I was responsible for.
• Researched invoice variances and coordinated corrections with sales and billing teams.
• Prepared cash application entries, matching remittances to open invoices with precision.
• Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
• Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.

• Coordinated service schedules, aligning technician availability with customer repair priorities.
• Managed repair order intake, verifying job details, parts needs, and completion status.
• Communicated with customers regarding service updates, delays, and work authorization requirements.
• Routed work requests to appropriate departments, reducing handoff errors and scheduling conflicts.
• Worked directly with insurance companies and their claim processes.
• Intercepted all incoming phone communications and directed calls accordingly.
• Communicated daily with dealers, sales personnel, end users, drivers and service technicians.

Graduated with Honors

Member of the National Honors Society

Dean's List