Glenda Hersha
Laredo
Summary
Dynamic Store Manager at Ross Dress for Less with a proven track record in enhancing customer service and team performance. Skilled in inventory management and staff training, I successfully implemented initiatives that exceeded team goals, fostering a motivated environment and ensuring operational excellence. Passionate about driving sales and developing talent.
Overview
25
25
years of professional experience
Work History
Store Manager
Ross Dress for Less
Laredo
11.2000 - Current
- Managed daily store operations, ensuring strict compliance with company policies.
- Mentored staff to enhance customer service capabilities.
- Established inventory management processes for optimal stock levels.
- Oversaw visual merchandising to enhance shopping environment appeal.
- Conducted regular team meetings to communicate goals and set expectations.
- Balanced sales, reconciled cash, and completed bank deposits during opening and closing duties.
- Managed inventory tracking and conducted physical counts to minimize loss.
- Exceeded team goals by implementing effective customer service initiatives.
Education
High School Diploma -
Norwalk High School
Norwalk, OH05-1993
Skills
- Customer relationship management
- Sales forecasting
- Staff training
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Performance evaluation
- Opening and closing procedures
- Work planning and prioritization
- Team development
- Customer service management
- Goals and performance
- Operations management
Accomplishments
- Store of the region 2020
- Always lead BGCA fundraiser with proceeds going to our local community
- One of the top 5 stores in the company for a program that aids in associates and families that face hardship
Timeline
Store Manager
Ross Dress for Less
11.2000 - Current
High School Diploma -
Norwalk High School
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