Glenda Hudson
Oklahoma City,OK
Summary
Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
MTM Recognition
01.2025 - 07.2025
- Facilitated customer inquiries using phone, email, and chat channels to ensure prompt responses.
- Provided accurate information on products and services, addressing customer inquiries effectively.
- Resolved complex issues by collaborating with other departments to meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Engaged in conversations with customers to understand needs and resolve issues efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Provided exceptional customer service to ensure customer satisfaction.
Inventory and Specification Set-up
MTM Recognition
05.2008 - 01.2025
- Executed daily tasks with precision and efficiency.
- Collaborated with diverse coworkers to resolve product and service-related issues.
- Organized and prioritized tasks to meet service objectives effectively.
- Partnered with cross-functional teams to drive goal attainment.
- Maintained up-to-date knowledge through ongoing education and advanced training.
Customer Service Representative
MTM Recognition
04.2001 - 05.2008
- Facilitated communication between customers and production departments to deliver support, manage expectations, and adhere to required schedule.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Liaised between customers and other production departments to expedite orders and meet customer expectations.
Medal Processing
MTM Recognition
08.1997 - 04.2001
- Cultivated strong rapport with coworkers to enhance communication effectiveness.
- Completed day-to-day duties accurately and efficiently.
- Utilized software tools to optimize performance and streamline operations.
- Executed daily responsibilities accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Some College (No Degree) -
Rose State College
High School Diploma -
Midwest City High School
Skills
- Client relations and support
- Account management
- Data entry accuracy
- Email communication
- Adaptability and flexibility
- Inventory management
- Reliability and accountability
- Recordkeeping effectiveness
- Telephone etiquette
- Written communication
- Organizational skills
- Order processing
- Effective communication
- Professional demeanor
- Team collaboration
- Computer proficiency
Leadership Experience
Built rapport with clients and co-workers for effective communication.
Communication Skills
Coordinated between customers and production departments to provide support, expectation, and meet the required schedule.
References
References available upon request.
Timeline
Customer Service Representative
MTM Recognition
01.2025 - 07.2025
Inventory and Specification Set-up
MTM Recognition
05.2008 - 01.2025
Customer Service Representative
MTM Recognition
04.2001 - 05.2008
Medal Processing
MTM Recognition
08.1997 - 04.2001
Some College (No Degree) -
Rose State College
High School Diploma -
Midwest City High School
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