Glenda Membreno
Gainesville,GA
Summary
Dynamic customer service professional with a diverse skill set developed through years of experience in fast-paced environments. Committed to contributing to team success while continuously acquiring new skills to enhance overall performance. Recognized for fostering a positive atmosphere and maintaining a friendly demeanor in every interaction, creating an uplifting work environment that encourages collaboration and excellence. Strong dedication to delivering exceptional service and building lasting relationships with clients and colleagues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx Ground PH
Braselton, GA
04.2024 - 01.2026
- Delivered packages up to 150lbs
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Adhered to all traffic laws and regulations while operating company vehicles
- Ensured the safe handling and transportation of fragile or perishable items
- Delivered packages and goods to customers in a timely and efficient manner
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Trained new drivers on company policies, procedures, and safe driving practices
- Operated delivery vehicle efficiently, adhering to safety and traffic regulations.
Sales Associate
Soma
Dawsonville, GA
10.2023 - 01.2024
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Assisted in managing inventory levels, ensuring product availability and timely replenishment.
HR Coordinator
Luttrell Staffing Group
Gainesville, GA
05.2022 - 07.2022
- Recruiting employees for the open job opportunities
- Presented the Orientation classes in English and Spanish.
- Assisted the new employees with paperwork, answered phones.
- Data entry for background checks as well as Processed I-9 documents with proper identification.
- Staying in touch with the supervisors, regards of any matter that needed to be resolved .
Dispatcher/Driver
Owen Deliveries Inc
Winchester, VA
09.2020 - 01.2022
- Delivered packages to customers
- Dispatched and assisted the drivers when needed assistance from GPS guidance to needing help on the road with incidents
- DOT Certified
- Scheduled and interviewed new employees and trained them.
- Assisted the new drivers on the safety training and driving skills.
Server/Bartender
Manolete’s
Winchester, VA
06.2020 - 02.2021
- Welcomed Customers, made alcoholic and non alcoholic drinks.
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 4 tables at a time.
Mortgage Loan Officer
Navy Federal Credit Union
Winchester, VA
12.2019 - 05.2020
- Incoming and outgoing calls to members with Loan Applications
- Called members about the process and received the proper documentation that was needed for the process of their loans.
- Data entry of all the information provided by the member
- Contacted Realtors by email and phone
- Process the members information to gather their DTI ratio.
- Guided clients through application process, ensuring compliance with lending regulations.
- Evaluated borrower financial profiles to determine eligibility for mortgage products.
Member Service Representative I
Navy Federal Credit Union
Winchester, VA
06.2019 - 12.2019
- High call volume contact center
- Assist members in a timely manner with their accounts.
- Answer members questions in regards any of their accounts and researched information to the best of my knowledge.
- Provided the best service to the members as well as being rated for best services.
- Reviewed accounts and assist with transactions along with troubleshooting procedures.
Employment Coordinator
Marvatemp Inc.
Winchester, VA
02.2017 - 11.2018
- Assisted candidates with helping them find work.
- Placed work orders to the designated assignments.
- Incoming and outgoing calls
- Helped candidates with onboarding process and drug screens
- Scanning documents in the proper files, data entry, faxing, copying.
- Gave assessments to the candidate for a particular job and videos.
Collector/Account Manager
CNAC Auto Finance
Winchester, VA
01.2016 - 01.2017
- Collections calls.
- Met with the customers to discuss the budget and credit for a vehicle of interest for the proceeds of the loan
- Closings procedures with the customer. Went through all the paperwork that was provided.
- Answered incoming calls and outbound.
- Contacted insurance companies to be able to receive updated information.
- Filing all customers secured information on record.
Patient Service Representative
Medassist
Winchester, VA
12.2012 - 12.2015
- Reviewed the hospital census to identify self-pay patients on a daily basis
- Attempted to contact patients on a regular basis to Screen the patients that are in-house to check eligibility for the state, county or federal assistance programs
- Assisted patients with the financial applications from the hospital.
- Documented and entered every patients information in 4 different systems.
Customer Service Rep
Advance America
Winchester, VA
04.2009 - 11.2012
- Contacted customers about their accounts
- Opened new accounts and collecting payments on the daily basis
- Balanced the drawers every two hours after cash handling process
- Explained the different products that the company offered
- Multitasking, fixing and updating files copying and faxing forms
Teller
United Bank
Winchester, VA
09.2007 - 09.2008
- Maintained the highest standards of customer service, with emphasis on customer satisfaction levels and prompt resolution of customer problems or concerns.
- Assisted customers with their accounts issues
- Interface and coordinate daily with clients, customers, managers, and employees in a fast paced environment that requires utilization of strong communications skills including: oral, written, and customer service.
- Worked in a fast paced environment, and assisted all clients.
- Managed multi-phone lines with exceptional customer satisfaction
- Provided comprehensive training for new personnel.
- Assisted in balancing drawers, vault and ATM.
- Provided immediate response and action to customer quality complaints resulting in customer satisfaction.
Education
High school -
Stonewall Jackson High School
Manassas, VASkills
- Communication skills
- Customer support
- CRM software
- Computer skills
- Retail sales
- Human resources
- Supervising experience
- Dispatching
- Recruiting
- Sales
- Account management
- Data entry
Certification
driver's license
Timeline
Delivery Driver
FedEx Ground PH
04.2024 - 01.2026
Sales Associate
Soma
10.2023 - 01.2024
HR Coordinator
Luttrell Staffing Group
05.2022 - 07.2022
Dispatcher/Driver
Owen Deliveries Inc
09.2020 - 01.2022
Server/Bartender
Manolete’s
06.2020 - 02.2021
Mortgage Loan Officer
Navy Federal Credit Union
12.2019 - 05.2020
Member Service Representative I
Navy Federal Credit Union
06.2019 - 12.2019
Employment Coordinator
Marvatemp Inc.
02.2017 - 11.2018
Collector/Account Manager
CNAC Auto Finance
01.2016 - 01.2017
Patient Service Representative
Medassist
12.2012 - 12.2015
Customer Service Rep
Advance America
04.2009 - 11.2012
Teller
United Bank
09.2007 - 09.2008
High school -
Stonewall Jackson High School