Reentering the workforce with a strong commitment to contribute experience and skills to a dynamic team environment.
Hi, I’m
Glenda Mundy
Brooklyn,US
Summary
Overview
17
years of professional experience
1
Certification
Work History
Earley Travel Service
Travel Agent
08.2010 - 11.2013
Job overview
- Provided excellent customer service to new and existing clients (groups, couples, executives and clients with special needs), which resulted in long term business relationships and new travel assignments.
- Responded to client inquiries and resolved issues and complaints regarding various travel arrangements.
- Assisted clients with reservations, transfers, changes to their bookings, and cancellations. Also discussed advantage of purchasing trave insurance with client.
- Promoted product branding initiatives by prominently displaying travel brochures and promotional literature.
- Oversaw credit and debit card payments and handled all confidential information with professionalism and discretion.
Allisa's Bridal
Sales Associate
03.2002 - 02.2009
Job overview
- Handled customers with efficiency and attention to detail from first contact to final payment, resulting in increased loyalty and partnerships.
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
- Built long-term relationships with customers by communicating effectively and responding quickly, resulting in long-term loyalty and larger client base.
- Worked to strengthen customer relationships and increase likelihood of additional sales.
- Engaged customers in social conversations to create a pleasant and easy shopping experience.
Avon Cosmetics
Sales Representative
08.1996 - 12.2000
Job overview
- Consistently met or exceeded [Number] % of [Type] quota.
- Increased brand awareness, implemented promotional campaigns, and used sales tactics for [Product or Service].
- Implemented strategies to improve customer service, company or brand visibility, and [Product of Service] provided on continuous basis.
Education
Stratford Career Institute
Diploma from Business Management
04.2022
University Overview
N/A
GED
11.2000
University Overview
San Juan Government High School
High School Diploma
06.1981
University Overview
Skills
- Sales Experience
- Computer Proficiency
- Leadership
- Teamwork
- Effective Communication
- Data Entry
- Professional Phone Demeanor
- Conflict Resolution
- Adaptability
- Client Relationship Building
Certification
- Microsoft Excel - 2008
- MicrosoftWord Professional - 2008
- Introduction to Computers - 2008
- Microsoft Publisher - 2008
- Computer Literacy Course -1990
Timeline
Travel Agent
Earley Travel Service
08.2010 - 11.2013
Sales Associate
Allisa's Bridal
03.2002 - 02.2009
Sales Representative
Avon Cosmetics
08.1996 - 12.2000
Stratford Career Institute
Diploma from Business Management
N/A
GED
San Juan Government High School
High School Diploma
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