GLENDA SHERROD
MISSOURI CITY,TX
Summary
Highly effective in leading a team to success by effectively managing personnel and processes. Appointed director of a 106-county housing program and increased quality assurance by 96%. Community collaborations with different agencies. Managed multiple budgets simultaneously valuing over $10 million dollars, while maintaining administrative costs. Managed three housing programs from different grant vehicles and exceeded clients served by 40%. Re-trained case management staff for effective case management, which increased productivity by 50%.
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
33
33
years of professional experience
Work History
Asst. Director
Community for Human Resource Development Inc.
01.2023 - Current
- Ensured the facilities mission is achieved by effectively managing program services and supervising staff
- Obtained Job Skills Trainer credentials for job coaching individuals with intellectual and physical disabilities for Vocational Rehabilitation
- As well as my Director’s credentials for administrating policies and procedures in order to stay in compliance with the state
- Responsible for managing 11 staff members in the day-to-day management and delivery of program services
- Responsible for making sure that the organization follows all state standards and policies
- Performed regular file audits to ensure that all pertinent documentation is present on each client that we serve
- Responsible for reviewing all reports before they are submitted for payment
- Created and managed a hard file system and database that included all clients and services that were currently being initiated or had been rendered
- Created Job Skills Coaching training manual
- Responsible for hiring and training new staff
Assistant Director of Community Housing Assistance Program
Endeavors
01.2021 - 12.2022
- Managed three statewide housing programs consisting of Emergency Solutions Grants, Community Development Block Grants, US Treasury Funds, American Rescue Plan Act Funds
- Responsible for 30 staff members in the programming and daily program delivery
- Managed a $30 million budget for housing programs
- Developed and executed strategies to overcome barriers such as housing inventory shortages, adapt to CARES act rules and waivers, as well as meeting contract benchmarks, deliverables, spend downs, and monthly/annual reporting as well as reimbursement submissions
- Updated and informed board members on programs’ progress and needs; made recommendations for future strategic goals
- Ensured that all programs were compliant with HUD, Federal, and State standards and regulations; Prepares all programs for desk monitoring and site visits; 95% successful monitoring and audit with little to no findings and no Corrective Action Plans needed
- Coordinated and partnered with several Continuum of Cares in the delivery of Rapid Rehousing, Diversion, Homeless Prevention, Permanent Supportive Housing, and Transitional housing programs and client assistance
- Coordinated with local counties and state agencies in meetings and providing recommendations to put forth affordable housing opportunities
- Implemented policies and procedures; ensure that all funds, physical assets, and other property are appropriately administered
- Built strategic alliances to advance housing opportunities for low-income families as well as funding opportunities for the organization
Lead Emergency Housing Case Manager
Endeavors
01.2020 - 12.2021
- Oversaw a team of 12 case managers for emergency housing in Harris County
- Coordinated and partnered with several Continuum of Cares in the delivery of Rapid Rehousing, Diversion, Homeless Prevention, Permanent Supportive Housing, and Transitional housing programs and client assistance
- Coordinated with local counties and state agencies in meetings and providing recommendations to put forth affordable housing opportunities
- Provided oversight for all case management in the program
- Performed case management duties
Lead Disaster Case Manager II
St. Vincent DePaul
01.2019 - 12.2020
- Developed detailed, individualized Recovery Plans for each client, meet with and assess progress, by conducting regular follow-up on case status, completion of referrals, and updating the Recovery Plan as necessary
- Maintained accurate records, files, forms, statistics, and additional relevant information in accord with agency policy, licensing, and/or funding requirements
- Demonstrated client progress toward returning to a “pre-disaster” state of living, achievement of goals, and positive case outcomes
- Coordinate all referrals, service planning, and client documentation for assigned caseload
- Serve as the liaison with stakeholders including other non-profits or Volunteer Organizations Active in Disasters (VOADS)
Disaster Case Manager
Endeavors
01.2018 - 12.2019
- Conducted client outreach and complete eligibility and intake process for each client
- Conduct home and community visits with the client to provide on-going support and assistance in applying for and obtaining community resources to meet disaster caused unmet needs
- Developed Individual Recovery Plans recovery plan that includes client input
- Conduct follow-up visits to monitor and assess the effectiveness of the services provided
Property Manager
The Reserve at Fountain Lake Apartment Homes (Greystar Management)
01.2015 - 12.2018
Assistant Property Manager/Accountant
The Reserve at Fountain Lake Apartment Homes
01.2012 - 12.2015
Leasing Consultant/Team Lead, Property Manager
Alexan Fountain Lake Apartment Homes
06.2009 - 06.2012
Case Manager
Jacobs Home for Men
06.2008 - 07.2011
Unit Director
Boys & Girls Club of Greater Houston
01.2001 - 12.2008
Director of Apartments Youth Outreach
YMCA Greater Houston
01.1992 - 12.2001
Education
Bachelor of Science - General Psychology
University of Phoenix
03.2017
Associate of Art - Human Service Management
University of Phoenix
12.2015
Skills
- Staff management
- Data analysis
- Organization
- Leadership
- Budget management
- Written and verbal communication
- Active listening
- Problem solving
- Documenting
- Time management
- Strategic planning
References
- Alanah Lavinier, Director of Policy and Procedure and Regulations Compliance, 281-220-9532, lavinierconsulting@gmail.com, US Virgin Islands Housing Finance Authority
- Yolanda Fisher, CPS Supervisor II, 504-270-4314, Yolanda.Fisher2@dfps.texas.gov
- Jaslyn Thompson, Endeavors-Financial Analyst, 254-423-8048, Jaf.Thompson@yahoo.com
- Deborah Martin, Director of Major Gifts, Alamo College, 210-216-6493, Dmartin82@alamo.edu
- Ardenna Hardy, 713-252-1448, Rdenna@yahoo.com
Professionalprofile - Keyqualificationssummary
- Highly effective in leading a team to success by effectively managing personnel and processes.
- Appointed director of a 106-county housing program and increased quality assurance by 96%.
- Community collaborations with different agencies.
- Managed multiple budgets simultaneously valuing over $10 million dollars, while maintaining administrative costs.
- Managed three housing programs from different grant vehicles and exceeded clients served by 40%.
- Re-trained case management staff for effective case management, which increased productivity by 50%.
Timeline
Asst. Director
Community for Human Resource Development Inc.
01.2023 - Current
Assistant Director of Community Housing Assistance Program
Endeavors
01.2021 - 12.2022
Lead Emergency Housing Case Manager
Endeavors
01.2020 - 12.2021
Lead Disaster Case Manager II
St. Vincent DePaul
01.2019 - 12.2020
Disaster Case Manager
Endeavors
01.2018 - 12.2019
Property Manager
The Reserve at Fountain Lake Apartment Homes (Greystar Management)
01.2015 - 12.2018
Assistant Property Manager/Accountant
The Reserve at Fountain Lake Apartment Homes
01.2012 - 12.2015
Leasing Consultant/Team Lead, Property Manager
Alexan Fountain Lake Apartment Homes
06.2009 - 06.2012
Case Manager
Jacobs Home for Men
06.2008 - 07.2011
Unit Director
Boys & Girls Club of Greater Houston
01.2001 - 12.2008
Director of Apartments Youth Outreach
YMCA Greater Houston
01.1992 - 12.2001
Associate of Art - Human Service Management
University of Phoenix
Bachelor of Science - General Psychology
University of Phoenix
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