Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glenda Vidal

Killeen,United States

Summary

Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, fraud and surveillance. Leverages well-developed communication skills with the client and actualize personal information. Negotiation Technics.

Overview

10
10
years of professional experience
11
11
years of post-secondary education

Work History

Account Adjuster

Banco Popular 787-724-3650
05.2003 - 09.2008
  • Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
  • Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
  • Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Negotiated Type settlement agreements to resolve disputes.
  • Directed and coordinated various investigations conducted by field investigation team.

Receptionist

MILLENIUM Hair Salon 787-645-8245
02.1999 - 03.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls .
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor Of Social Science - PSICOLOGY

Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR
08.1992 - 06.2003

Skills

  • Investigation Management
  • Settlement Negotiations
  • Technical knowledge

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Account Adjuster

Banco Popular 787-724-3650
05.2003 - 09.2008

Receptionist

MILLENIUM Hair Salon 787-645-8245
02.1999 - 03.2000

Bachelor Of Social Science - PSICOLOGY

Sistema Universitario Ana G Mendez - Universidad Metropolitana
08.1992 - 06.2003

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Glenda Vidal