Glenda K. Wilson
Durham,NC
Summary
High-impact Executive Assistant with over 15 years of experience supporting C-Suite and senior leadership within healthcare and state government. Expert in navigating complex organizational priorities, optimizing executive workflows, and managing high-stakes projects. Proven track record of maintaining total confidentiality while balancing competing demands in fast-paced, high-pressure environments.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
24
24
years of professional experience
Work History
Executive Assistant to the SVP, Chief Clinical Innovation Officer
Blue Cross Blue Shield of North Carolina
Durham, NC
07.2012 - Current
- Calendar Strategy: Strategically manage complex, high-volume calendars; prioritizing competing demands to ensure the SVP’s time is focused on top-tier clinical innovation initiatives.
- Financial Oversight: Streamlined expense reporting and budget cycle tracking for the SVP, ensuring 100% accuracy across multiple cost centers.
- Project Liaison: Facilitate seamless communication between senior management, external partners, and internal stakeholders to drive departmental objectives.
- Operations: Manage end-to-end business travel, conference registrations, and high-level departmental functions.
- Office Management: Orchestrated large-scale office moves and staff "re-stacks" for the Customer Service division, minimizing downtime during transitions.
- Onboarding: Led the new hire process for the department, coordinating equipment, system access, and workspace logistics for incoming staff.
- Budget Support: Prepared monthly expense reports and monitored cost-center budgets for two Directors.
Executive Administrative Assistant | Office of the Hannah Professor in Land Policy
Michigan State University (Kelly Services)
East Lansing, MI
01.2011 - 09.2011
- Executive Partnership: Served as the primary liaison and administrative partner to a Distinguished Professor, ensuring the seamless operation of the Land Policy office.
- Workflow Optimization: Managed executive communications by proactively monitoring and assessing high-volume emails to prioritize urgent action items.
- Global Logistics: Coordinated complex national and international travel itineraries while ensuring compliance with university policies.
- Event & Financial Coordination: Orchestrated high-level internal/external meetings and assisted in the preparation of departmental budgets.
Executive Secretary
Michigan Civil Service Commission
11.2002 - 12.2010
- Served as the primary administrative partner to the Director of Budget and Financial Services and the Legislative Liaison for the Office of Compliance and Internal Audit.
- Managed executive-level correspondence, legislative tracking, and sensitive financial documentation.
Customer Service Representative
Macy’s Department Store
- Provided high-level customer service and managed daily financial reconciliation and retail operations.
Education
High School Diploma -
Skills
- Microsoft 365 (Teams, Excel, PowerPoint, Outlook, SharePoint, Access)
- Expense Management
- Problem resolution
- Calendar management
- Meeting coordination
- Relationship building
- Conflict resolution
- Travel planning
- Document preparation
- Expense reporting
- Schedule & calendar planning
- Strong problem solver
- Information confidentiality
- Meticulous attention to detail
- Executive support
Timeline
Executive Assistant to the SVP, Chief Clinical Innovation Officer
Blue Cross Blue Shield of North Carolina
07.2012 - Current
Executive Administrative Assistant | Office of the Hannah Professor in Land Policy
Michigan State University (Kelly Services)
01.2011 - 09.2011
Executive Secretary
Michigan Civil Service Commission
11.2002 - 12.2010
Customer Service Representative
Macy’s Department Store