Glenda D. Jenkins
Lawton,OK
Summary
Dedicated administrative professional with extensive experience in data processing and customer service. Proficient in managing high-volume data accurately and efficiently, ensuring compliance with industry standards. Skilled in utilizing office software and maintaining confidentiality of sensitive information. Recognized for strong problem-solving abilities and ability to thrive in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant/Client Advocate (New Directions)
Marie Detty Youth & Family Services
Lawton
10.2012 - 02.2013
- Performed basic office procedures on a daily basis.
- Assisted program director, shelter manager, and counselor as needed.
- Performed crisis screenings for potential clients, intake procedures for incoming clients, and client advocacy when needed.
- Responsible for program billing using Oklahoma Attorney General Office billing system.
- Records/file management for clients.
- Extensive data entry work.
Administrative Assistant
Marie Detty Youth & Family Services
Lawton
03.2011 - 02.2013
- Responsible for maintaining Community at Risk (CARS) client files, CARS billing, Gang grant billing and file management.
- Resource Family Assessment referral record keeping and billing in coordination with Oklahoma Department of Human Services.
- Authorized J.O.L.T.S. (Juvenile On-line Tracking System) user.
- Authorized OHCA (Oklahoma Health Care Authority) user.
- Extensive data entry and computer work.
- General office procedures performed daily.
Credit Life Processor/Annuity Customer Service Representative
Wichita National Life Insurance Company
Lawton
05.2013 - Current
- Assist the Executive Vice President of Credit Administration.
- Extensive data entry/computer work, basic office procedures, monthly billing, and invoicing.
- Written and verbal communication with various banks, lending institutions, and car dealerships.
- Posting payments received, issuing checks when necessary.
- Ensured proper security measures were taken when handling sensitive customer data.
- Prepared and distributed necessary paperwork to all relevant parties.
- Responded to inquiries from applicants and internal teams regarding processing status and decisions.
- Ensured secure handling and confidentiality of applicant information.
Program Assistant
Cotton County OSU Extension Office
Walters
08.2008 - 03.2011
- Assist County Extension Director (CED) and County Agriculture Agent/4-H Educator with programs and events involving county 4-H members.
Financial Aid Officer
Red River Technology Center
Duncan
02.2006 - 08.2008
- Assisted students with application process to obtain Federal Pell Grant monies to pay for tuition and expenses at RRTC.
- Verified and documented student’s eligibility to receive funds.
- Extensive computer work.
- General office procedures performed.
ACD/AEL Secretary (Evening and Day)
Red River Technology Center
Duncan
01.2006 - 01.2008
- Data entry work for GED and Adult Career & Development students.
- Spreadsheet creation, written correspondence, curriculum ordering, general office duties, quarterly and yearly report processing and submission.
- Authorized user of Literacy-Pro (LACES) program.
Office Assistant
Cotton County OSU Extension Office
Walters
01.2005 - 01.2006
- (Temporary position) General office duties.
- Offered support to County Extension Director (CED) and County Agriculture Agent/4-H Educator with events or programs.
Accounting Secretary/Administrative Assistant
Lawton Cablevision
Lawton
06.2005 - 08.2005
- Daily bank balance retrieval, monthly bank statement reconciliation, spreadsheet creation, information research, filing, general office procedures, written correspondence, document scanning.
J.O.L.T.S. Secretary
Marie Detty Youth & Family Services
Lawton
08.2002 - 06.2005
- Responsible for the opening and/or closing of cases for programs provided by agency.
- Also responsible for printing monthly status reports for administration offices.
- Authorized user of Juvenile On-line Tracking System (J.O.L.T.S.) and Oklahoma Department of Human Services IMS system.
- Extensive data entry and computer work.
Education
Red River Technology Center - Business and Computer Technology
Red River Technology Center
Duncan, OK01.2002
Murray State College -
Murray State College
Tishomingo, OK01.2002
Cameron University - Business Management, Accounting
Cameron University
Lawton, OK01.1991
Walters High School -
Walters High School
Walters, OK01.1989
Skills
- Microsoft Office Suites
- Microsoft Desktop Publisher
- Records management
- Multi-line telephone system operation
- 10-key by touch
- Excellent written and oral communication
- Typing
- Proofreading
- Use of general office machinery
- Cash handling
- Customer service
- Notary Public
- Data entry
- Customer communication
- Problem solving
- Multitasking and organizing
- Paperwork management
- Critical thinking
- Document review
- Multitasking capacity
References
Available upon request.
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteTimeline
Credit Life Processor/Annuity Customer Service Representative
Wichita National Life Insurance Company
05.2013 - Current
Administrative Assistant/Client Advocate (New Directions)
Marie Detty Youth & Family Services
10.2012 - 02.2013
Administrative Assistant
Marie Detty Youth & Family Services
03.2011 - 02.2013
Program Assistant
Cotton County OSU Extension Office
08.2008 - 03.2011
Financial Aid Officer
Red River Technology Center
02.2006 - 08.2008
ACD/AEL Secretary (Evening and Day)
Red River Technology Center
01.2006 - 01.2008
Accounting Secretary/Administrative Assistant
Lawton Cablevision
06.2005 - 08.2005
Office Assistant
Cotton County OSU Extension Office
01.2005 - 01.2006
J.O.L.T.S. Secretary
Marie Detty Youth & Family Services
08.2002 - 06.2005
Red River Technology Center - Business and Computer Technology
Red River Technology Center
Murray State College -
Murray State College
Cameron University - Business Management, Accounting
Cameron University
Walters High School -
Walters High School
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