Glendaly Norales
Summary
Bilingual professional combining expertise in education and retail sales. Strong communication skills drive effective student engagement and customer satisfaction. Proven ability to develop creative lesson plans and implement promotional strategies that enhance learning experiences and boost sales.
Overview
5
5
years of professional experience
Work History
Office Clerk
Norales Autocare Solution
Houston, TX
10.2023 - 03.2026
- Managed daily office communication and correspondence for Norales Autocare Solution.
- Processed vehicle title transfers, applications, and license plate registrations efficiently.
- Reviewed title and registration paperwork for accuracy prior to processing.
- Verified customer information and documentation, including proof of address and identification.
- Assisted customers by clarifying title transfer and registration procedures.
- Collected and processed customer payments with precision.
- Maintained organized customer records, ensuring compliance with state requirements.
- Entered customer and vehicle data into systems with high accuracy.
Teacher
Building Block Academy
Alvin, USA
02.2024 - 12.2025
- Developed engaging lesson plans for diverse classroom needs.
- Engaged students through interactive lectures and discussions, enhancing classroom interaction for an inclusive learning environment.
- Facilitated group discussions to boost student participation and foster collaboration.
- Implemented classroom management strategies to maintain a positive learning environment.
- Assessed student progress through regular evaluations and provided targeted feedback.
- Prepared and maintained classroom environments conducive to student learning and to physical, social, and emotional development.
- Communicated with parents regarding children's needs and progress
Retail Sales Manager
Hollister
Houston, USA
04.2023 - 12.2023
- Managed daily store operations and maintained optimal inventory levels.
- Trained and mentored sales associates on customer service best practices.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Developed promotional displays to enhance product visibility and sales.
- Collaborated with marketing team on campaigns to drive foot traffic.
- Ensured compliance with company policies and safety regulations in the store.
Sales Manager
Children's Place
Bronx, USA
01.2021 - 12.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Led sales team in developing customer relationships and enhancing product knowledge.
- Established relationships with key clients, while maintaining existing customer base.
- Trained and mentored junior sales staff in effective selling techniques and strategies.
- Collaborated with marketing to create promotional campaigns and drive brand awareness.
- Collaborated with marketing team to create promotional materials for target customers.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
Education
Bachelor's - Accounting
Western Governors University (WGU)
Mill Creek, WA07-2028
High School Diploma -
Sharpstown High School
Houston, TXSkills
- Data entry
- Record keeping
- Document organization
- Customer support
- Client relations
- Computer skills
- Team coordination
- Team collaboration
- Verbal communication
- Bilingual communication
- Data entry
Languages
- English, Bilingual
- Spanish, Bilingual
Timeline
Teacher
Building Block Academy
02.2024 - 12.2025
Office Clerk
Norales Autocare Solution
10.2023 - 03.2026
Retail Sales Manager
Hollister
04.2023 - 12.2023
Sales Manager
Children's Place
01.2021 - 12.2022
Bachelor's - Accounting
Western Governors University (WGU)
High School Diploma -
Sharpstown High School